Norma Thornton
Rochester
Summary
Professional with strong background in frontline service, prepared to excel in dynamic environments. Recognized for consistently achieving high customer satisfaction and resolving issues efficiently. Prioritizes teamwork and adaptability, ensuring seamless operations and customer satisfaction. Highly skilled in communication and conflict resolution.
Overview
33
33
years of professional experience
Work History
Member Frontline Cashier
Walmart/Sam's Club
03.2023 - Current
- Provide excellent customer service by greeting members with a smile. Loading and unloading members items. Scanning all items correctly. Inform members of all benefits that Walmart offers. Scan & go. Processing member payments.
- Maintained store organization and cleanliness to enhance shopping experience for members.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
Financial Assistant Advisor
University Hospital
08.2007 - 12.2020
- Provide quality assurance for Patient Accounts Department by reviewing and correcting Inpatient Admissions demographic including payer financial class and precertification, interview patients and collect documents for the processing of Charity Care applications in accordance with New Jersey State guidelines and Enter PE/NJ FamilyCare applications to the online website in accordance with Medicaid
Insurance Investigator
Columbus Hospital
01.2004 - 01.2007
- Contacted insurance companies to verify patient coverage, and obtain pre-authorization for Same Day Surgery procedures. Ensure accurate registration and billing information and update all information using CompuCare/Infinity System
Medical Assistant
Doctor's Medical Center
01.1997 - 01.2002
- Scheduled appointments for routine patient care, discharge instructions, daily labs, blood pressure and obtained patient history and physicals. Performed EKG, heavy phone communication and billing with coding
Senior Data Processor
Irvington General Hospital
01.1994 - 01.1997
- Managed system updates, daily charges, and diagnosis errors, Provided support to internal departments regarding patient statistics, editing and report distribution and prepared employee work schedules
Education
Ultrasound Diagnostic School
Iselin, NJ01-1997
Skills
- Microsoft Office (5 years)
- Data Entry (10 years)
- Benefits Administration (10 years)
- Insurance Verification (10 years)
- EMR Systems (10 years)
- Medical Receptionist (10 years)
- Customer Service (10 years)
- Medical office experience (10 years)
- Front desk (10 years)
- Computer literacy (10 years)
- Medical Billing (10 years)
- Medical Scheduling (10 years)
Websites
Timeline
Member Frontline Cashier
Walmart/Sam's Club
03.2023 - Current
Financial Assistant Advisor
University Hospital
08.2007 - 12.2020
Insurance Investigator
Columbus Hospital
01.2004 - 01.2007
Medical Assistant
Doctor's Medical Center
01.1997 - 01.2002
Senior Data Processor
Irvington General Hospital
01.1994 - 01.1997
Ultrasound Diagnostic School
Additional Information
- General Office Skills Microsoft Office
- Insurance Billing Scheduling
- ICD 9 CM Coding