Norma Tolbert
Milton,FL
Summary
Authorized to work in the US for any employer
Overview
35
35
years of professional experience
Work History
Correctional Officer II
State of Florida Corrections
07.1995 - Current
- I’ve held every position at Century Correctional Institution
- Duties include:
- Care, custody and control of inmates
- Office work such as Microsoft Word and Excel, managing calls from loved ones and different law enforcement agencies
- I have also worked with the Inspector Generals
- Office
- Typed reports, cases, conducted investigations and provided case management
- I have great interpersonal skills as well as problem solving abilities that are crucial during my job of 27 years
- I have been an assistant to the Warden and Assistant Warden
- I have worked with numerous different personalities and can adapt easily
- I manage dormitories and staff
- Good at multitasking
- I am used to working as a team
- I am dependable and trustworthy
- I have specialized training in Middle Management,
- Advanced Report Writing and Review, Building and Maintaining a Sound Behavioral Climate, Human and
- Community Relations.
Hotel Front Desk Clerk and Night Auditor
Knights Inn Hotel
01.1992 - 06.1995
- Checking in and out guest
- Problem solving
- Closing out daily business
- Making reservations
- Collecting payments
- Customer service
- Interpersonal skills
- Night Audit.
Cashier/Customer Service
Food World
08.1990 - 03.1994
Cashier, stocking, Dental Office Assistant
Dr. Caruso DMD
09.1990 - 06.1991
- Making appointments, greeting customers, answering telephones, setting up for procedures for patients, scheduling, canceling and confirming appointments, patient services and payments.
Education
College and Technical Certification in Criminal Justice - undefined
Some
High school diploma - undefined
George Stone Technical Center
Skills
- Individual / Group Counseling
- Customer service
- Medical office experience (10 years)
- Computer skills (10 years)
- Medical Records
- Administration Operations skills (4 years)
- Communication skills
- Front desk
- Human resources
- Microsoft Outlook
- Microsoft Excel
- Time management
- Microsoft Office
- Microsoft Word
- Driving
- Assessments
- Security guard skills — Proficient
- June 2022
- Assessing risks, enforcing security standards, and handling complaints
- Full results: Proficient
- Supervisory skills:
- Motivating & assessing employees — Proficient
- Motivating others to achieve objectives and identifying improvements or corrective actions
- Workplace safety — Expert
- Using safe practices at work
- Full results: Expert
- Attention to detail — Proficient
- Identifying differences in materials, following instructions, and detecting details among distracting
- Information
- Administrative assistant/receptionist — Highly Proficient
- August 2022
- Using basic scheduling and organizational skills in an office setting
Certification
Law Enforcement (10+ years)
Security (10+ years)
Crisis Intervention (10+ years)
Surveillance (10+ years)
Conflict Management (10+ years)
Case Management (10+ years)
Medical terminology (1 year)
Crisis Management (10+ years)
Supervising Experience (10+ years), State of Florida Correctional Officer Sergeant
July 1995 to July 2022
Duties listed above
First Aid Certification
CPR Certification
Timeline
Correctional Officer II
State of Florida Corrections
07.1995 - Current
Hotel Front Desk Clerk and Night Auditor
Knights Inn Hotel
01.1992 - 06.1995
Cashier, stocking, Dental Office Assistant
Dr. Caruso DMD
09.1990 - 06.1991
Cashier/Customer Service
Food World
08.1990 - 03.1994
College and Technical Certification in Criminal Justice - undefined
Some
High school diploma - undefined
George Stone Technical Center
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