NORMA TORRES
Clinton,IA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Professional Tax Preparer/Office Manager
Tax Advantage Plus Inc
09.2009 - 05.2024
- Reduced errors in tax filings through diligent cross-checking and verification processes.
- Simplified complex financial data for clients, enabling them to better understand their individual tax situations.
- Navigated challenging audits by providing thorough documentation and support for filed taxes.
- Assisted clients in achieving maximum savings with expert knowledge of current tax laws and regulations.
- Provided year-round support on tax planning and strategy to help clients optimize their financial decisions.
- Maximized client refunds with diligent identification of applicable deductions and credits.
- Maintained up-to-date knowledge of federal and state tax laws through continuous professional development courses.
- Managed multiple deadlines effectively to ensure timely submission of all client tax returns.
- Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
Office Manager
H&R Block Tax Svc.
12.2006 - 05.2009
- Coached new hires on company processes while managing employees to achieve maximum production.
- Conducted comprehensive research on complex tax regulations, staying up-to-date on the latest changes and updates.
- Supported company growth by participating in business development efforts targeting new clientele in need of specialized tax services.
- Assisted clients in reducing tax liabilities through strategic financial planning.
- Prepared accurate and timely federal, state, and local income tax returns for individuals, businesses, and non-profit organizations.
- Advised clients on best practices for managing their finances to minimize future tax liabilities while maximizing deductions and credits available to them.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
Property Management
Palm Springs Rental Agency
10.2003 - 05.2006
- Acted as a liaison between residents and property management, addressing concerns effectively to maintain a positive living environment.
- Implemented cost-effective property management solutions to maximize operational efficiency and reduce expenses.
- Facilitated successful move-ins/move-outs by coordinating closely with property management teams on scheduling, inspections, and tenant communication.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Collaborated with maintenance teams to address property upkeep, enhancing overall appearance and functionality of units.
- Collected, completed, and processed lease applications.
- Conducted comprehensive market research to maintain competitive pricing and ensure maximum profitability for property owners.
Front Desk Agent
The Palm Springs Hilton Hotel
02.1991 - 02.2003
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Education
No Degree - Accounting And Business Management
West Los Angeles College
Culver City, CASkills
- Payroll Management
- Staff Training and Development
- Team Leadership
- New Business Development
- Time Management
- Attention to Detail
- Self Motivation
- Complex Problem-Solving
- Continuing education
- Cash Flow Management
Certification
- Certified Federal Tax preparer, State CTEC
- Training - Accounting Quickbooks Bookkeeping
- Notary Public Commission License - State of California and Iowa.
- Ethic, Tax update Training - yearly
Languages
Spanish
Native or Bilingual
Timeline
Professional Tax Preparer/Office Manager
Tax Advantage Plus Inc
09.2009 - 05.2024
Office Manager
H&R Block Tax Svc.
12.2006 - 05.2009
Property Management
Palm Springs Rental Agency
10.2003 - 05.2006
Front Desk Agent
The Palm Springs Hilton Hotel
02.1991 - 02.2003
No Degree - Accounting And Business Management
West Los Angeles College
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