Norma Torres
Cutler Bay,USA
Summary
Seasoned Administrative Professional with extensive experience in office management and coordination, particularly at Trinity Physical Therapy. Achieved a 30% increase in productivity by implementing streamlined administrative processes, effective scheduling, and optimized inventory management. Possesses exceptional organizational skills and advanced proficiency in Microsoft Office, leading to enhanced operational efficiency and high levels of client satisfaction. Aiming to leverage these skills to contribute to further organizational success.
Overview
36
36
years of professional experience
Work History
Administrative Assistant
Trinity Physical Therapy
01.2021 - 01.2024
- Process incoming cases/patients for therapy services with Medicaid waiver and Medicare
- Check eligibility for patient services
- Create and maintain patient records
- Build relationships with Medwaiver coordinators, parents and caregivers
Office Manager / Administrative Assistant
Evolution Payments
01.2017 - 01.2021
- Assist with incoming and existing companies with credit card services
Administrative Assistant
Multiplayers (Closed) / Face to Face Learning Center
01.2012 - 01.2016
- Customer relations
- Student admissions
Office Manager/Job Cost Accountant
Paul Davis Restoration of Greater Miami
Miami, FL
01.2000 - 01.2011
- Responsible for all office duties including, but not limited to the following:
- Job costing
- Posting all corresponding invoices to on-going jobs
- Reconciling bank statements monthly
- Posting payments
- Making all bank deposits
- Monitoring computer maintenance office equipment, and supplies
- Reporting weekly payroll
- Distribution of employee checks
- Monthly reports to home office
Project Coordinator/Purchasing Agent
Sears Kitchen and Bath
Miami, FL
01.1998 - 01.1999
- Price and product comparison
- Ordering and scheduling delivery for material purchases
- Scheduling jobs with customers
- Addressing customer concerns throughout installation
- Reviewing and approving invoices for payment
- Handling base station linked to all foremen on job sites
- Monitoring all contracts for each subcontractor
Administrative Assistant/Purchasing Manager
Gamma Construction
Miami, FL
01.1995 - 01.1998
- Price and product comparison with vendors
- Negotiation of prices with vendor representatives/salesmen
- Ordering and scheduling material deliveries for all job sites
- Reviewing and processing payments for all vendor invoices
- Monitoring all contracts for subcontractors
- Handling base station linked to all foremen
Office Manager
Eighth Street Chiropractic Center
Miami, FL
01.1994 - 01.1995
- Overseeing all office procedures
- Patient relations
- Scheduling appointments
- Answering phones
- Verifying insurance
- Billing insurance companies
- Collections
- Typing
Refinance Loan Processor
Norwest Mortgage
Miami, FL
01.1993 - 01.1994
- Process streamline refinances on mortgages to lower interest rates and/or cut terms
- Working with interrelated title companies, closing attorneys and realtors
Receptionist
Norwest Mortgage
Miami, FL
01.1992 - 01.1993
- Responsible for all incoming calls
- Directing calls to the loan officers as well as loan processors
- Verifying insurance
- Coordinating weekly meetings with loan processors and officers
- Handling office expenses and utility bills
- Typing
- Filing
Homeowner Service Representative
Arvida Corporation
Lakes of the Meadow, Country Walk
01.1988 - 01.1992
- Responsible for customer relations
- Incoming calls and walk-in homeowners needing warranty service work
- Scheduling appointments with contractors for homeowners
- Billing
- Handling office expenses and utility bills
- Typing
- Filing
Education
Administrative Assistant -
Gamma Construction
Miami, FL01.1998
Office Manager -
Eighth Street Chiropractic Center
Miami, FL01.1995
High School Diploma -
Hialeah Sr. High School
Hialeah, FLMiami-Dade Community College
Miami, FLSkills
- Microsoft Office
- Microsoft Word
- Highly organized
- Scheduling
- Insurance eligibility verifications
- Health insurance processing
- Prioritization
- Microsoft Excel
- Typing proficiency
- Phone call answering
- Administrative improvement
- Multitasking and prioritization
- Professional and mature
- Proofreading
- Administrative operations
- Inventory supplies
- Grammar
References
Available upon request
Languages
Fluent in both English and Spanish
Personal Qualifications
- Detail oriented
- Analytical
- Punctual
- Good personal appearance
- Self started, can work
- Ability to work unsupervised
- High standards
- Team player
- Ability to learn quickly
Languages
English
Professional
Spanish
Professional
Timeline
Administrative Assistant
Trinity Physical Therapy
01.2021 - 01.2024
Office Manager / Administrative Assistant
Evolution Payments
01.2017 - 01.2021
Administrative Assistant
Multiplayers (Closed) / Face to Face Learning Center
01.2012 - 01.2016
Office Manager/Job Cost Accountant
Paul Davis Restoration of Greater Miami
01.2000 - 01.2011
Project Coordinator/Purchasing Agent
Sears Kitchen and Bath
01.1998 - 01.1999
Administrative Assistant/Purchasing Manager
Gamma Construction
01.1995 - 01.1998
Office Manager
Eighth Street Chiropractic Center
01.1994 - 01.1995
Refinance Loan Processor
Norwest Mortgage
01.1993 - 01.1994
Receptionist
Norwest Mortgage
01.1992 - 01.1993
Homeowner Service Representative
Arvida Corporation
01.1988 - 01.1992
Administrative Assistant -
Gamma Construction
Office Manager -
Eighth Street Chiropractic Center
High School Diploma -
Hialeah Sr. High School
Miami-Dade Community College
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