Hi, I’m
Norma Torres Medina
San Jose,CA
Summary
I have 19 years of experience in medical assistance, where I’ve worked at both the front desk and in clinical settings. My roles included managing patient scheduling, billing, and providing direct patient care, which helped me develop strong skills in patient communication and electronic health records.
Additionally, I have 3 years of experience as an instructor at Carrington College, where I taught medical assisting students and ensured they were well-prepared for their careers. This combination of hands-on experience and teaching has equipped me to excel.
Overview
20
years of professional experience
1
Certification
Work History
Stanford Health Care
Medical Assistance PPC II
11.2023 - Current
Job overview
- Work in assigned areas to gain expertise in a specific specialty or Primary Care clinic.
- Complete disability paperwork, maintain temperature logs, follow established protocols, and ensure safety and infection control in the workplace.
- Perform duties such as measuring vital signs, recording weight and height, preparing patients for examinations, drawing blood samples, assisting providers with medication reconciliations, and performing special tasks like EKGs and ear lavages.
- Manage check-in and check-out processes, assist with virtual rooming for providers, administer vaccines, conduct point-of-care testing, and collect specimens.
- Manage patient phone calls and prescription refills, support clinic operations, handle CRM/In-Basket communications, and act as a liaison among providers, patients, and staff.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Carrington College California
Medica Assistance Instructor
10.2020 - 12.2023
Job overview
- Delivered course material per college curriculum.
- Fulfilled administrative tasks for courses including attendance tracking, SLO assessment data, timely grade posting, and student communication.
- Developed proficiency in applicable learning methodologies through continuous improvement.
- Provided proactive advisement and tutoring for students.
- Maintained professionalism and accountability while modeling positive behaviors for students.
- Fostered safety culture in learning environments emphasizing equipment use, infection control, and patient privacy.
- Supervised students during medication administration to ensure patient safety.
- Instructed students on head-to-toe assessments and emergency interventions.
- Developed and implemented engaging lesson plans for diverse student populations.
Good Samaritan Hospital
HIM Coordinator
05.2021 - 10.2023
Job overview
- Pick up daily discharge medical records from nursing units / designated areas for chart preparation and scanning into the legal medical form per set protocols; analysis of documentation to assure the record is complete through quantitative and qualitative analysis.
- I would process inpatient, outpatient, and emergency records and collect and organize records of discharged patients.
- File loose documents such as lab reports, x-ray reports, and physician dictation into the appropriate location within the correct patient record.
- Performs physician suspension process.
- Coordinates hiring new employees gives initial department orientation and reviews departmental HealthStream Courses compliance.
- Coordinates requests for support from departments such as communications, housekeeping, and engineering and maintenance
- Works with employees to ensure that quality work is completed on a timely basis.
- Participates in projects as assigned and completes them within requested timeframes. Performs other related work as assigned.
- Coordinate coaching with employees if any issues arise.
- Coordinated patient scheduling to optimize clinic workflow and reduce wait times.
- Implemented electronic health record systems, enhancing data accessibility for medical staff.
- Monitored compliance with healthcare regulations, maintaining standards across operations.
- Entered data, generated reports, and produced tracking documents.
Regional Medical Center /HCA
Medical Assistant
02.2018 - 08.2021
Job overview
- Obtain vital signs such as pulse, blood pressure, temperature, weight, and height.
- Prepared treatment rooms for the examination of patients.
- Obtained insurance forms and file any Disability and Family Leave forms.
- Cleaned and sterilized instruments.
- Scheduled follow-up and surgeries.
- They closed due to no revenue
Children's Place
Assistant Store Manager
11.2015 - 11.2017
Job overview
- Supported the management team in fuelling the growth of the business through internal promotions to develop future leaders of the organization.
- Trained associates and monitors compliance to all company standard operating procedures (SOPs).
- Guaranteed company assets by ensuring adherence to all Loss Prevention procedures.
- Responsible for assessing performance and providing the appropriate level of feedback daily and through the Annual Performance Review process.
Lucile Packard Children's Hospital
Clinical Assistant II
12.2005 - 09.2016
Job overview
- Assisted in clerical functions as requested.
- Answered phones and take messages route to the correct department or Doctors.
- Took urgent messages for the RN.
- Mailed monthly statements to regular patients.
- Entered patient demographics in the EPIC and Cerner systems.
- Called insurance to obtain eligibility, benefits, and authorizations.
- Prepared treatment rooms for the examination of patients.
Education
Carrington College CaliforniaSan Jose, CA
Associates Degree
01.2022
Carrington College CaliforniaSan Jose, CA
Medical Assistant Graduate
01.2005
Skills
- CPR Certified
- Medical Terminology
- Time management
- Phlebotomy
- Telephone Reception
- Insurance billing and coding
- Advanced in Cerner, EPIC, Practice Fusion, EMR, Switch 9000 and Meditech
- Microsoft Applications
- Bilingual Spanish
- Problem-solving
- Critical thinking
- Computer skills
- Teamwork and collaboration
- Customer service
Certification
- Associates Degree
- Certified Medical Assistant (CMA)
- CPR Certification
Languages
Spanish
Professional Working
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeFull TimeWork Location
RemoteTimeline
Medical Assistance PPC II
Stanford Health Care
11.2023 - Current
HIM Coordinator
Good Samaritan Hospital
05.2021 - 10.2023
Medica Assistance Instructor
Carrington College California
10.2020 - 12.2023
Medical Assistant
Regional Medical Center /HCA
02.2018 - 08.2021
Assistant Store Manager
Children's Place
11.2015 - 11.2017
Clinical Assistant II
Lucile Packard Children's Hospital
12.2005 - 09.2016
Carrington College California
Associates Degree
Carrington College California
Medical Assistant Graduate
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