Norma UHLIK

Perform monthly revenue analysis for all Region 5 and 11 Region 1 CIT, MP, and Coin branches to determine Month over Month decreases or increases in revenue.

Research variance's found, and determine root causes. Correct errors by submitting ACD Workbook or APEX, EBS contract lines to Onboarding for updating or corrections, also by coaching and directing branches with proper Itrack procedures to insure correct billing through EBS.

Review monthly credit memo reports, and distribute to branches.

Assist billing analysts with branch responses for customer billing disputes, by sending 48 hour deadline notification to Branch.

Complete assigned projects within deadlines received from Financial Director, such as Coin and CIT FED Billing audits.

Collect, verify, and submit Monthly branch BGS Manual Billing.

Assist with BOT system generation of Regional Revenue Profitability Reports, and post on Regional sharepoint sites once completed and notify branches.

Assist branches and product service managers with routing issues that cause billing and credit memo issues.

Work with Billing Exceptions Team and branches to correct data errors in Itrack that result in billing errors before invoices are sent to customers.

Reviewed daily regional branch variance reports and researched shortages and overages to prevent CIT, ATM, and COIN claims for New Orleans, Baton Rouge, Mobile, Birmingham, Pensacola, and Biloxi.

Research included finding and verifying ATM receipt totals, to the reported ATM totals by processor into Icash and BAMS.

Verify through daily Icash and BAMS reports, that the reporting totals reported were correct, and not missing data.

Supported CIT and Money Processing Branch Managers with resolving or paying claims received, by assisting with 5Y reports, BIRS Reporting, and attending customer claim calls as needed.

Performed cash vault physical audits when needed to verify reported Inventory amounts in Icash.

Reviewed video footage of money processing to determine if losses were due to employee theft.

Assisted Management Team with researching ATM and retail variance's by finding receipts needed for preclaims, reviewing reports for possible reporting errors.

I Located missing funds that were misplaced and not processed or reported to customers resulting in claims.

Worked in Money processing as vault teller and ATM Cash replenishment packer.

This also included putting liability into and out of customer inventories and auditing daily to insure the Inventories were in balance.