Norma Uranga
El Paso
Summary
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making process that drive business success.
Overview
21
21
years of professional experience
Work History
Assistant Manager
Biomat, USA
El Paso
09.2009 - Current
- Assist with the operational management of the center, ensuring compliance with all policies and regulations and overall performance. Acts on behalf of the Center Manager in their absence.
- Collaborates with Quality staff to ensure that training and quality goals are met
- Coach and lead through effective feedback to employees through the Operations Supervisors
- Monitor and evaluate operations
- Work with Center Manager to develop plans to maximize efficiencies and supervise the implementation of improvements
- Partner with the Center Manager in budget preparation and oversee facility to achieve production targets and quality goals
- Review and approve employee schedules to accommodate donor cycles
- Directs and supervises employees
- Responsible for ordering and maintaining adequate amount of supplies necessary for the daily operation of the center
- Responsible for freezer management and required to answer all freezer alarms
- Maintain and ensure compliance with state and federal regulations, FDA approved Standard Operating Procedures, OSHA, CLIA, cGMP
Center Manager
Talecris Plasma Resources
El Paso
01.2005 - 09.2009
- Managed the daily operations of the Plasma Center
- Responsible for growing and maintaining center budgets and goals
- Managed approximately 70 employees with the support of three Assistant Managers
- Maintained compliance with state and federal regulations, FDA, OSHA, CLIA and cGMP's
- Managed day-to-day operations of the center, including staffing, scheduling, budgeting, inventory control and customer service.
- Evaluated job performances of team members regularly through feedback sessions.
- Monitored employee attendance records and addressed any issues accordingly.
- Created operational plans for the center in order to maximize efficiency and productivity.
- Evaluated building condition, workflow and service quality to keep operations in compliance with requirements.
- Motivated and led team members to work together to achieve targets.
- Established partnerships with community organizations to promote center programs and services.
- Delegated work to staff, setting priorities and goals.
Education
Medical Secretary - Medical
Internation Business College
El Paso09-1982
Skills
- Regulatory compliance
- Employee scheduling
- Supply management
- Quality assurance
- Team leadership
- Effective communication
- Customer service
- Training and development
- Team building/Team motivation
- Employee engagement
Languages
English
Professional
Spanish
Professional
Timeline
Assistant Manager
Biomat, USA
09.2009 - Current
Center Manager
Talecris Plasma Resources
01.2005 - 09.2009
Medical Secretary - Medical
Internation Business College
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