Norma Varty
Tacoma,WA
Summary
Driven Customer Service Supervisor/Office Manager/Administrative Coordinator with over 10 years’ experience working with CEO, Board of Directors, Council members. Skilled at communicating and developing relationships with members/customers and volunteers. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
A/P Processor
Rezult Technology Inc., Temp Agency
Federal Way, WA
12.2017 - 12.2018
- AP daily work and corrections of invoices
- Provide good customer service
- Collaborates with field and vendors
- Work reports with given timelines
- Other duties as assigned.
Customer Service Associate
Cranes Creations Florist
Lakewood, WA
10.2015 - 04.2017
- Attracts potential customers by answering product and service questions, suggesting information about other products and services
- Opens customer accounts by recording account information
- Maintains customer records by updating account information
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Office Manager/Admin. Assist.
Oberlin Church
Steilacoom, WA
04.2008 - 10.2014
- Office Manager/Administrative support
- Receptionist/Gatekeeper
- Maintain schedules and appointment calendars for office and church
- Place orders for office supplies, equipment, and services
- Support management and staff with major projects
- Weekly church bulletins and fliers
- Accounts receivable/payable, end of monthly and annual statements, reconcile bank accounts, and petty cash
- HR Assistant, hiring packets, background checks, vacation & sick leave screening, applicants
- Payroll (CMS, ADP and Intuit), quarterly taxes, L&I report
- Church Annual Report – Annual Budget
- Coordinate with IT and update church website
- Perform daily clerical functions, typing, filing and customer service.
Administrative Coordinator
Marshalls
Lakewood, WA
03.2019 - 06.2010
- Customer Service coordinator, Responsible for promoting an excellent customer experience
- Oversees a team of Associates at front of store ensuring prompt, courteous customer service
- Train TJX Credit Card sales
- Train new employees in cashiering and balancing
- Work directly with management, reporting any issues
- Monthly, Contest to achieve month goals
- Answering store calls, HR Support; hiring process, scheduling interviews, testing skills, on boarding new associates training needs, hiring paperwork, adhering to all labor laws and associate meals and break policies
- Fun committee chairperson; Support team in motivational support, Plan events, contest, order supplies, food, Prizes and decorations, store soda order
- Cash office manager: Balance prior day cash count, deposit, audits, cash orders.
Receptionist/Administrative Assistant
Erickson Magovern Architects
Tacoma, WA
06.2022
- Greet and welcome guests, direct visitors to the appropriate person, answer, screen and forward incoming phone calls, ensure reception area is tidy and presentable, provide basic and accurate information in-person and via phone/email, receive, sort and distribute daily mail/deliveries, maintain office security by following safety procedures and controlling access via the reception desk, order front office supplies and keep inventory of stock, update calendars and schedule meetings, keep updated records of office expenses and costs, perform other clerical receptionist duties such as filing, photocopying, and scanning.
Education
Antelope Valley High School
Highline Community College
Event & Wedding Planning
Skills
- Customer Service
- Time Management
- Budgeting
- Money Handing
- Independently & Team Player
- Organization
- Adaptability
- Attitude & Empathy
- Communicating & Listening
- 10-by touch
Timeline
Receptionist/Administrative Assistant
Erickson Magovern Architects
06.2022
Administrative Coordinator
Marshalls
03.2019 - 06.2010
A/P Processor
Rezult Technology Inc., Temp Agency
12.2017 - 12.2018
Customer Service Associate
Cranes Creations Florist
10.2015 - 04.2017
Office Manager/Admin. Assist.
Oberlin Church
04.2008 - 10.2014
Antelope Valley High School
Highline Community College
Event & Wedding Planning
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