Summary
Overview
Work History
Education
Skills
Work Availability
Certification
Timeline
AdministrativeAssistant

Norma Villa

Katy,TX

Summary

Customer service experience at Alief Independent School District and Lakeside Country Club. Proven ability to enhance customer satisfaction through effective communication and administrative support. Bilingual in Spanish, skilled in schedule management and teamwork, consistently achieving operational efficiency and high standards of service quality. Detail-oriented with a strong focus on process improvement.

Professional clerk with comprehensive experience in administrative tasks and office management. Skilled in customer service, ensuring smooth and efficient operations. Strong focus on team collaboration, adaptability to changing needs, and achieving results. Reliable with excellent organizational skills and proactive approach to problem-solving.

Overview

19
19
years of professional experience

Work History

Sems Clerk

Alief Independent School District
11.2024 - Current
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.

  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.

Laundry Manager

Lakeside Country Club
02.2020 - 03.2024
  • Monitored budget expenditures closely to ensure adherence to financial targets while maintaining service quality levels.
  • Conducted regular equipment maintenance checks to prevent downtime and extend the life of machinery.
  • Ensured proper handling of delicate fabrics by providing specialized instruction on care techniques.
  • Developed quality control measures to maintain high standards of cleanliness and presentation.
  • Led team meetings to discuss goals, challenges, and strategies for improvement in the laundry department.
  • Implemented cost-saving initiatives by reducing waste and optimizing equipment usage.
  • Trained new employees on company policies, procedures, and best practices within the laundry department.
  • Streamlined laundry processes for faster turnaround times, resulting in increased customer satisfaction.
  • Coordinated with other departments to ensure seamless integration of laundry services into overall Club operations.
  • Communicated repair needs to maintenance staff.
  • Increased employee performance through effective supervision and training.
  • Completed schedules, shift reports, and other business documentation.
  • Evaluated employee performance and developed improvement plans.
  • Managed laundry sorting, washing, drying, and ironing.
  • Assisted with unloading and loading customer laundry items.
  • Inspected soiled articles to determine sources of stains, locate color imperfections, and identify items requiring special treatment.
  • Performed routine maintenance and cleaning of machines for adherence to sanitary regulations.
  • Cleaned machine filters and lubricated equipment.
  • Collected soiled linens and clothing and pretreated stains.
  • Operated traditional and computer-operated washers and dryers while observing all safety protocols.
  • Observed and adjusted machine cycle times, achieving quality results.
  • Used special fabric treatments, borax, and [Type] cleaner to remove stains.
  • Tested machines and made minor adjustments, keeping equipment functional.
  • Maintained a safe work environment through regular safety inspections and staff training sessions.

Assistant Principal Secretary

Alief Independent School District
08.2006 - 02.2020
  • Maintained confidentiality of sensitive information regarding student records, personnel files, and other private matters within the school community.


  • Supported the Assistant Principal in managing daily operations, scheduling meetings, and overseeing staff performance.
  • Ensured communication between school staff, parents, and students by maintaining accurate contact information and promptly addressing inquiries.
  • Served as a liaison between the administration and faculty members to facilitate coordination of school events and activities.
  • Managed calendar appointments for the Assistant Principal, ensuring efficient time management and prioritization of tasks.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.

Education

GED -

Hastings High School
Houston, TX

Skills

  • Telephone etiquette
  • Customer satisfaction
  • Schedule and calendar management
  • Teamwork and collaboration
  • Administrative support
  • Bilingual In Spanish
  • Detailed oriented

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

  • Microsoft certified Training -

Timeline

Sems Clerk

Alief Independent School District
11.2024 - Current

Laundry Manager

Lakeside Country Club
02.2020 - 03.2024

Assistant Principal Secretary

Alief Independent School District
08.2006 - 02.2020

GED -

Hastings High School

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