Norma Villagomez
Escondido,CA
Summary
Experienced shipping clerk with background working in fast-paced shipping environments moving merchandise of diverse sizes and types. Keeps work areas neat with strong housekeeping skills. Organized, dedicated and focused on going above and beyond requirements to contribute to team success. High-producing Warehouse Material Handler performs strapping to meet facility's productivity and quality goals. Productively prepares materials for transport by palletizing, wrapping and loading while following safety guidelines and procedures. Thrives at physical distribution tasks according to prescribed working instructions.
Overview
32
32
years of professional experience
Work History
Material Handler/QC Technician
BILSTEIN
05.2022 - 01.2023
- Transported inventory items to appropriate locations.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
- Inspected manufactured parts by reviewing visually and assessing dimensions.
- experience with technical tools caliper rule, high gage,compression and rebound of shocks. (ROEHRIG)
- reading of blue prints.
- shipping audit and inventory,
- warranty assessment for return goods.
- programs used SAP,EXCEL and WORD.
- Documented returned product details SAP inventory tracking system.
- Collaborated with customer service department to facilitate returns quickly and provide outstanding customer service to our client's.
Strapper
Orora Packing Solutions
02.2019 - 06.2022
- machine operator
- strapping full pallets
- shrink rap pallets
- send to customers
- quality control
- stacker
Optician
Eyeglass World
05.2015 - 06.2018
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
- Measured patients' faces for bridge, eye size and temple length to select comfortable frames.
- inventory control
- ordering merchandise
Optician
Walmart
04.2009 - 05.2014
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
Accounting Clerk
Walmart
03.2006 - 04.2009
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
- prepare bank deposits
- perform general office duties
- assist customers by resolving their complaints
- assist lost prevention with reports on store level theft
Merchandising Manager
Walmart
03.2003 - 03.2006
- Set sales quotas, established performance expectations and visited retailers to optimize sales and customer service.
- Planned out sales cycles to develop and service accounts by using product marketing, prospecting, promotion and merchandising for product awareness and placement.
- Oversaw inventory counts each [Timespan] to maintain stock records and account for shrinkage.
- Organized meetings for up to [Number] staff members to discuss upcoming promotions, key strategies and tasks.
Overnight Stocker
Walmart
03.2002 - 02.2003
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
Shipping and Receiving Manager
Sensa
02.2001 - 01.2002
- receiving
- Pulled, verified and packaged items for shipment.
- knowledge of software for DHL,FEDEX,UPS,USPS and AIRBORN
Customer Service Associate
San Marcos Postal Services
07.1998 - 02.1999
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- cashing checks
- programming and selling of pagers
Cashier/Parts Clerk
Chief Auto Parts
01.1998 - 06.1998
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Researched vehicles and parts via physical catalogs and electronic means.
- Organized parts storage and stocked inventory according to established guidelines.
- Maintained clean and neat parts counter and sales floor.
Sales Representative
Colombia Pacific
07.1997 - 12.1997
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Shipping Associate
Cobra Golf
08.1996 - 06.1997
- Packed and labeled boxes with maximum efficiency.
- Assisted staff in shipping processes such as proper handling and storage.
- Checked bills of lading, outgoing package paperwork and other documentation for accuracy.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
Shipping Associate
Taylor Made
08.1994 - 09.1996
- Packed and labeled boxes with maximum efficiency.
- Assisted staff in shipping processes such as proper handling and storage.
- Checked bills of lading, outgoing package paperwork and other documentation for accuracy.
- Orchestrated routing by producing accurate shipping documentation and package labels.
Property Management
Pala Vista Apartaments
06.1993 - 07.1994
- Promptly responded to tenant complaints and concerns for over property
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- maintenance and custodial duties
- Greeted approximately prospective tenants weekly.
- Exceeded annual occupancy 100%
- handyman duties
Retail Area Manager
K-mart
10.1989 - 03.1990
- Recruited, interviewed and hired talented individuals bringing dynamic sales expertise to organization.
- Conducted ongoing staff development to help employees achieve growth within job roles.
- Studied target markets and developed merchandising strategies.
- Implemented policies and procedures annual revenue-producing retail establishment.
- Implemented policies and procedures annual revenue-producing retail establishment.
Computer Programmer
Kay-pro
01.1984 - 09.1989
- Built, tested and deployed scalable, highly available and modular software products.
- Performed regression and system-level testing to verify software quality and function prior to release.
- program to floppy disks and ic
- copy on 5.25and 3.5 ss/dd disk with software,ms-dos, dbase II and wordstar.
Skills
- strong customer service
- knowledgeable of optical insurance
- quality control analysis
- clerical
- By-lingual
- inventory control
- strong knowledge of shipping and receiving
- manage staff, preparing work schedules and assigning specific duties
Timeline
Material Handler/QC Technician
BILSTEIN
05.2022 - 01.2023
Strapper
Orora Packing Solutions
02.2019 - 06.2022
Optician
Eyeglass World
05.2015 - 06.2018
Optician
Walmart
04.2009 - 05.2014
Accounting Clerk
Walmart
03.2006 - 04.2009
Merchandising Manager
Walmart
03.2003 - 03.2006
Overnight Stocker
Walmart
03.2002 - 02.2003
Shipping and Receiving Manager
Sensa
02.2001 - 01.2002
Customer Service Associate
San Marcos Postal Services
07.1998 - 02.1999
Cashier/Parts Clerk
Chief Auto Parts
01.1998 - 06.1998
Sales Representative
Colombia Pacific
07.1997 - 12.1997
Shipping Associate
Cobra Golf
08.1996 - 06.1997
Shipping Associate
Taylor Made
08.1994 - 09.1996
Property Management
Pala Vista Apartaments
06.1993 - 07.1994
Retail Area Manager
K-mart
10.1989 - 03.1990
Computer Programmer
Kay-pro
01.1984 - 09.1989
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