Front and Back Office Medical Assistant
Suneetha Maddineni, M.D.
Mountain View, CA
05.2015 - Current
- Created new patient charts and scanned documentation before and after appointments into EHR system.
- Assessed calls and inquiries to prioritize services based on medical emergencies.
- Collected deductibles and copays to post money to patient accounts.
- Protected patients' rights by maintaining confidentiality of medical, personal and financial information.
- Registered new patients and updated existing patient demographics by collecting detailed patient information.
- Cross-trained in front-office procedures to back up reception staff.
- Optimized patients' satisfaction, provider time and treatment room utilization by scheduling appointments in person or by telephone.
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
- Ordered prescription refills on behalf of existing office patients.
- Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.
- Posted payments and charges to patient accounts and participated in billing processes.
- Assisted office manager with tracking inventory and restocking examination rooms and stations.
- Submitted patient statements and medical billing to insurance companies.
- Triaged patients in-person and via telephone to help optimize clinical resources.
- Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks.
- Submitted insurance claims and updated patients' insurance information.
- Partnered with insurance company contacts to obtain authorizations related to performing medical procedures.
- Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.
- Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area.
- Used Practice Fusion to maintain and update over [Number] medical records.
- Kept equipment operating by following operating instructions and troubleshooting any problems.
- Maintained vendor spreadsheet with contact information for easy use by administrative and clinical staff.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Taught patients about medications, procedures, and care plan instructions.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
