Norma Wallace
Lowell,Massachusetts
Summary
Accomplished Program Director at Justice Resource Institute, adept in strategic planning and staff development. Excelled in enhancing program operations and team productivity through effective policy implementation and empathetic leadership. Achieved significant milestones in financial and budget administration, demonstrating a results-driven approach with a keen understanding of human resources.
Overview
17
17
years of professional experience
Work History
Program Director
Justice Resource Institute
02.2014 - Current
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Provided ongoing direction and leadership for program operations.
Program Manager
Justice Resource Institute
01.2011 - 02.2014
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
Life Skills Coach
Justice Resource Institute
04.2009 - 01.2011
- Assessed clients'' needs and tailored coaching approaches accordingly, fostering personal growth and development.
- Promoted a positive mindset among clients by teaching resilience-building strategies like reframing negative thoughts or practicing gratitude exercises daily.
- Proactively identified new resources and techniques for use in coaching sessions, keeping up-to-date on industry trends and advancements.
- Navigated sensitive conversations with professionalism and empathy when addressing complex issues impacting individuals'' lives.
Residential Counselor
Justice Resource Institute
08.2007 - 04.2009
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
Education
Bachelor of Science - Business Administration And Management
Massachusetts Bay Community College
Wellesley Hills, MA06.2028
Skills
- Policy Implementation
- Financial Management
- Budget Administration
- Understanding of human resources
- Policy and procedure improvements
- Strategic Planning
- Staff Development
- Inventory Management
Languages
Spanish
Native or Bilingual
Timeline
Program Director
Justice Resource Institute
02.2014 - Current
Program Manager
Justice Resource Institute
01.2011 - 02.2014
Life Skills Coach
Justice Resource Institute
04.2009 - 01.2011
Residential Counselor
Justice Resource Institute
08.2007 - 04.2009
Bachelor of Science - Business Administration And Management
Massachusetts Bay Community College
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