Norma Williams
Fort Worth
Summary
Dynamic professional with extensive experience at Campus Box Media, excelling in customer relationship management and data entry. Proven ability to enhance productivity through organized document management and effective upselling techniques. Committed to fostering strong client connections while ensuring accurate record maintenance and efficient office operations.
Overview
10
10
years of professional experience
Work History
Sales Associate
Campus Box Media
Richland
11.2019 - Current
- Make calls to local business to advertise them for the High School Sports Season
- Researched and obtained further information for incomplete documents.
- Maintained detailed logs of finished and in-progress data entry projects to identify areas of improvement and increase productivity.
- Organized and filed data in appropriate locations for easy access to essential information.
- Reviewed data for deficiencies or errors, corrected any incompatibilities and checked output.
- Transferred written information into databases to maintain consistent, accurate client records and project details.
- Prepared source data by compiling necessary documents, files, and information at the start of each new project.
- Resolved discrepancies between source documents and computer entries through careful review.
- Processed credit card transactions quickly and securely.
- Upsold additional items based on customer interests and needs.
- Developed trusting relationships with customers by making personal connections.
Office Manager
Cashback Taxes & Credit Repair
Arlington
08.2017 - Current
- Develop and organize personal records
- Hire and train new employees
- Completed weekly payroll
- Assist upper management with policies and procedures
- Coded and entered daily invoices with in-house accounting software.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Automated office operations for managing client correspondence, payment schedules and data communications.
Administration Assistant
Crayline Inc
Fort Worth
05.2015 - 08.2021
- Greet and welcome guests as soon as they arrive at the office
- Direct visitors to the appropriate person and office
- Answer, screen and forward incoming phone calls
- Provide basic and accurate information in-person and via phone/email
- Receive, sort and distribute daily mail/deliveries
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
- Update calendars and schedule meetings
- Provided administrative support to management team.
- Greeted visitors in a courteous manner and provided assistance when necessary.
- Processed financial documents, contracts, expense reports and invoices.
- Answered incoming calls in a professional manner.
- Provided administrative support to executive staff, including scheduling meetings and managing calendars.
Admissions Clerk
Molina Medical Clinic of San Bernardino -
San Bernardino
08.2015 - 08.2017
- Prepared and presented regular reports on admissions trends, challenges, and opportunities to senior management.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Handled insurance claim duties and verified that each met standards of admissions.
- Communicated with patients with compassion while keeping medical information private.
- Arranged hospital admissions for patients as required.
- Managed online application systems and databases used by the Admissions Office staff.
- Made contact with prospective students to set up face-to-face appointments.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
Education
A.A - Business
Riverside Community College
12.1990
Skills
- Customer relationship management
- Sales forecasting
- Data entry
- Credit card processing
- Upselling techniques
- Document organization
- Office administration
- Record maintenance
Timeline
Sales Associate
Campus Box Media
11.2019 - Current
Office Manager
Cashback Taxes & Credit Repair
08.2017 - Current
Admissions Clerk
Molina Medical Clinic of San Bernardino -
08.2015 - 08.2017
Administration Assistant
Crayline Inc
05.2015 - 08.2021
A.A - Business
Riverside Community College
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