Norma Zaldivar
Arlington,TX
Summary
Exhibits remarkable people skills while multi-tasking. Detail-oriented clerical professional offering many years of customer service, reception, and administrative experience. Proficient in Microsoft Office, including basic accounting support. Proven history of interacting with clients to foster strong rapport.
Overview
19
19
years of professional experience
Work History
Administration Support
Open Skies Transport Inc.
03.2024 - Current
- Consultant, as needed, company is under new ownership
- Identify opportunities for process improvement within existing systems and procedures
- Assist management in setting objectives and goals for future delivery initiatives.
Administration
Self Employed/Deliveries By DINASZ, Inc.
02.2018 - 10.2023
- Organized and maintained personnel records including new hire paperwork and changes to employment status
- Processed payroll data including hours worked, overtime approval, vacation time tracking, garnishments and deductions
- Managed employee onboarding program for new hires ensuring completion of all required documents
- Developed job postings for open positions using internal databases, as well as external career websites and job boards
- Maintained accurate records of deliveries and invoices in the company database
- Handled personnel hiring, performance evaluations, and disciplinary actions
- Compiled employee records such as personal information, attendance, benefits, performance reviews, and terminations
- Organized delivery schedules and routes to ensure timely arrival of goods.
ER Admitting Clerk/Pharmacy Technician
Parkland Memorial Hospital
Dallas , TX
01.2006 - 01.2009
- Verified insurance coverage, collected co-pays, and completed paperwork associated with patient admissions.
- Greeted patients upon arrival to the ER and provided them with necessary forms to complete.
- Answered incoming calls regarding patient inquiries or concerns.
- Prepared medical records for admission into the ER system.
- Assisted customers with selecting and purchasing medications.
- Verified accuracy of prescriptions filled by pharmacists.
- Answered customer inquiries regarding drug interactions, side effects, dosage and storage information.
- Processed payments from customers using cash registers or other electronic systems.
Education
Skills
- Administration support
- Business administration support
- Case support skills
- Customer support background
- Victim assistance and support
- Daily Operations Support
- Patient support
- Payroll and Timekeeping
- Customer Support
- Office workflow support
- Front office administration
- Shipping coordination
Timeline
Administration Support
Open Skies Transport Inc.
03.2024 - Current
Administration
Self Employed/Deliveries By DINASZ, Inc.
02.2018 - 10.2023
ER Admitting Clerk/Pharmacy Technician
Parkland Memorial Hospital
01.2006 - 01.2009
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