Norma Zavaleta
Winter Haven,Fl
Summary
As a customer service professional, I bring valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
I want to obtain a career where I can have an opportunity in the medical field. My plans are to grow and learn from working with the company so that in the future I can use that knowledge towards my medical career.
Overview
10
10
years of professional experience
Work History
Care Emrichment Coach
Ocean Health Initiatives
Toms River, NJ
06.2021 - Current
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues over the phone.
- Coordinated communication between departments to facilitate seamless service delivery and enhance customer experiences.
- Managed high-volume call traffic while maintaining professionalism and accuracy in every interaction.
- Demonstrated proficiency in using customer relationship management systems to track interactions and outcomes efficiently.
- Addressed billing inquiries swiftly, ensuring clarity and satisfaction for customers regarding their accounts.
- Responded empathetically to customer concerns, fostering trust and long-term relationships with our clientele.
- Reduced call wait times for customers by efficiently managing high call volumes and prioritizing tasks effectively.
- Maintained excellent customer service standards by adhering to company policies and procedures at all times.
- Provided personalized support to customers, demonstrating empathy and understanding of their needs or concerns.
- Handled difficult situations with professionalism, maintaining composure even during challenging calls with frustrated or upset customers.
- Received positive feedback from customers, resulting in high scores on post-call surveys and performance reviews.
- Improved customer satisfaction by consistently resolving issues in a timely and professional manner.
- Knowledge of Microsoft Office word and Excel
Scheduler
MRI Associates of Winter Haven
01.2018 - 01.2021
- Answer phones
- Schedule and cancel appointments at patients request
- Collect money on balances owed by patients
- Print CD's and reports per patients request
- Verify Health Insurance
- Maintain a flow of communication between the radiology techs, manager, front desk, and other departments
- Greet patients as they are coming in the door
- Able to handle in a professional and accurate manner heavy phone volume
- Customer Service
Clerk
Rapid Cash LLC
01.2016 - 01.2018
- Performed store opening/close duties, including counting cash in drawers and checking all equipment for proper functioning
- Qualify customers for payday advances, personal loans, and title loans
- Bill payments
- Filing
- Promptly give customers calls, text messages, emails, fax, and send out letters daily regarding their accounts
- Ach deposits
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service
- Maintained clean and organized work space
- Knowledge of Microsoft Office word and Excel
- Processed and issued Money Orders sales for customers
- Large cash/ Check deposits
- Familiar with adobe acrobat
- Served as the business’s bilingual Spanish/English customer service representative
- Customer service
Education
High School Diploma -
Lake Region High School
Eagle Lake, Fl05-2015
No Degree - Nursing
Keiser University
Lakeland, FL09-2028
Skills
- Personable and friendly
- Building relationships
- Complaint resolution
- Customer service
- Problem-solving skills
- Answering questions
- Communicating with clients
- Gathering information
- Appointment scheduling
- FLUENT IN SPANISH/ENGLISH
Additional Information
I am a dedicated customer service representative who is highly motivated in maintaining great customer service and contribute to company success. I have over 4 years of customer service experience and work great with others as I do on my own. I am looking for a position in which all of my skills can be utilized and benefit the company while giving my best to the employer.
Timeline
Care Emrichment Coach
Ocean Health Initiatives
06.2021 - Current
Scheduler
MRI Associates of Winter Haven
01.2018 - 01.2021
Clerk
Rapid Cash LLC
01.2016 - 01.2018
High School Diploma -
Lake Region High School
No Degree - Nursing
Keiser University