Norma Zayas
Philadelphia,PA
Summary
Organized Patient Service Representative with several years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Would consider myself a dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Patient Services Representative
Pediatric Dental Associates & Orthodontics
02.2023 - Current
- Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
- Enhanced communication between patients and healthcare providers.
- Facilitated patient education by providing clear explanations of treatment plans and addressing any concerns or questions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Streamlined the check-in process to reduce wait times for patients while maintaining accuracy in recordkeeping.
- Assisted with billing inquiries and insurance verification, resulting in a smoother financial experience for patients.
Home Health Aide
Diallo Health Care
06.2022 - 02.2023
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Worked part-time hours and weekends for about a month or so while maintaining new and previous jobs.
Medical Receptionist
Clinical Nephrology Associates
09.2021 - 08.2022
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Front Desk Receptionist
Family Vision Care
05.2021 - 09.2021
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Pre-Screen patients eyes with refractor machine.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected payments, processed transactions and updated relevant records.
- Confirmed appointments, communicated with clients, and updated client records.
- Confirmed and verified insurance and eligibility.
- Worked part-time hours and weekends for about a month or so while maintaining previous job.
Oral Surgeon Assistant
Pennsylvania Oral & Maxillofacial Surgery
02.2021 - 06.2021
- Enhanced patient comfort by providing compassionate pre-operative care and preparation.
- Streamlined appointment scheduling through efficient coordination with other dental professionals.
- Reduced patient anxiety by explaining procedures in a clear and reassuring manner.
- Assisted oral surgeons during complex surgical procedures, ensuring optimal outcomes for patients.
- Collaborated with the oral surgery team to develop and implement post-operative care plans for patients.
- Sterilized and set up surgery trays and rooms for surgeries with the appropriate equipment.
- Promoted a positive working atmosphere within the practice through open communication and teamwork with colleagues.
Pharmacy Technician
Rite Choice Pharmacy
11.2020 - 03.2021
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Worked part-time hours and weekends for about a month or so while maintaining new job.
Education
Jean Madeline Aveda Institute
Philadelphia, PAHigh School Diploma -
Esperanza Academy Charter
Philadelphia06.2015
Skills
- Insurance Verification
- Patient Registration
- Patient Confidentiality
- Appointment Scheduling
- Oral Hygiene Instruction
- Sterilization Techniques
- Post Operative Care
- Prescription Filling
- Fluent Bilingualism
- Care Plan Assessment
- Telephone Etiquette
- Teamwork and Collaboration
- Excellent Communication
- Computer Proficiency
Languages
Spanish
Timeline
Patient Services Representative
Pediatric Dental Associates & Orthodontics
02.2023 - Current
Home Health Aide
Diallo Health Care
06.2022 - 02.2023
Medical Receptionist
Clinical Nephrology Associates
09.2021 - 08.2022
Front Desk Receptionist
Family Vision Care
05.2021 - 09.2021
Oral Surgeon Assistant
Pennsylvania Oral & Maxillofacial Surgery
02.2021 - 06.2021
Pharmacy Technician
Rite Choice Pharmacy
11.2020 - 03.2021
Jean Madeline Aveda Institute
High School Diploma -
Esperanza Academy Charter
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