Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Norma Zertuche

Kerrville,TX

Summary

Team-driven scrum master knowledgeable in task prioritization, risk management and workflow optimization. Committed agile expert with several years of expertise in public speaking, presenting information clearly and developing high performing teams. Collaborative individual remains poised in all types of situations.

Overview

24
24
years of professional experience

Work History

Senior Scrum Master

USAA
San Antonio, TX
03.2014 - Current
  • Encouraged collaboration between teams by facilitating knowledge sharing sessions across multiple locations.
  • Developed strategies for continuous improvement of the software development process.
  • Evaluated existing processes and procedures within an organization to identify areas for improvement.

QA Test Engineer

USAA
San Antonio, TX
01.2001 - 03.2024
  • Created detailed bug reports with clear steps to reproduce the issue.
  • Analyzed system requirements and developed test cases accordingly.
  • Assisted in developing automation scripts using Selenium WebDriver.
  • Developed, maintained and executed test plans for software quality assurance.

Education

Bachelor of Arts - Psychology

UTSA
San Antonio, TX
01-1995

Skills

  • Sprint Planning
  • Coaching and Mentoring
  • Resource Allocation
  • Workflow Analysis
  • Effective customer communication
  • Software Development Lifecycle
  • Scrum processes
  • Meeting facilitation

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Senior Scrum Master

USAA
03.2014 - Current

QA Test Engineer

USAA
01.2001 - 03.2024

Bachelor of Arts - Psychology

UTSA

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Norma Zertuche