Summary
Work History
Education
Skills
Languages
Timeline
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Norma A. Avila

Houston,Texas

Summary

Reliable Secretary driven to promote operational efficiency through advanced administrative and decision-making abilities. Insightful and productive team member with active communication skills. Employs flexible approach to resolving daily issues. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Work History

Secretaria

Cerveceria Cuauhtemoc
Monterrey, Nuevo Leon
1985 - 1989
  • Provided administrative support to the Office Manager and other staff members.
  • Scheduled appointments and meetings for the secretary.
  • Organized and maintained filing systems for important documents.
  • Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
  • Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
  • Reviewed invoices for accuracy before submitting them for payment processing.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Sorted mail and distributed it to appropriate personnel or departments within the organization.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Manager of Operations

Payless Shoe Source
Houston, Texas
1993 - 2017
  • Monitored team progress towards achieving milestones set forth in project plans.
  • Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
  • Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
  • Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
  • Created and managed budgets for operational departments and monitored progress against goals.
  • Scheduled meetings between internal teams and external stakeholders when necessary.

Infant Teacher

Little People's Early Learning Center
Houston, Texas
2018 - 2019
  • Engaged in conversations with infants to encourage language development.
  • Encouraged self-help skills such as feeding, dressing, potty training.
  • Developed and implemented daily lesson plans to support infant development.
  • Incorporated music into everyday routines to promote creativity and motor development.
  • Observed infants' development and documented milestones using appropriate assessment tools.

Special Needs Preschool Teacher

Kids Developmental Care Center
Houston, Texas
2021 - Today
  • Developed and implemented individualized education plans for students with special needs.
  • Assisted students in developing problem-solving skills and strategies for managing difficult behaviors.
  • Utilized various teaching methods including visual aids, hands-on activities, games, music, stories. to engage learners.
  • Conducted assessments to determine student abilities, strengths, and weaknesses in order to create appropriate educational goals.

Education

High School Diploma -

Academy Luz Benavides
Monterrey, N.L.
06-1987

Skills

  • Supply Ordering
  • Database Management
  • Sales Support
  • Requisition processing
  • Letter writing
  • Appointment Scheduling
  • Meeting Coordination
  • Customer Service

Languages

Spanish
Elementary
English
Elementary

Timeline

Secretaria

Cerveceria Cuauhtemoc
1985 - 1989

Manager of Operations

Payless Shoe Source
1993 - 2017

Infant Teacher

Little People's Early Learning Center
2018 - 2019

Special Needs Preschool Teacher

Kids Developmental Care Center
2021 - Today

High School Diploma -

Academy Luz Benavides

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Norma A. Avila