NORMA A TABOADA

The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:

• Overall store management, supervision, and policy implementation
• Sales and inventory management
• Employee staffing, training, and development
• Financial management
• Customer service leadership

Essential Functions:

1. Management

Lead others and work effectively with store crews.

Supervise, assign, and direct activities of the store's crew.

Effectively communicate information to store crew and supervisors in an open and timely manner.

Support Store Manager with action plans for operational and service improvement.

2. Customer Service

Assist customers with their questions, problems and complaints

Promote CVS customer service culture (greet, offer help, and thank)and inventory management.

• Administrative support. Processing data entry for claim and report. Scheduled and coordinated calendar for informal conference, hearing, and prehearings. Opened, sorted, and distributed incoming messages, correspondence. Ability to help facilitate expeditious resolution of problems from in-person requests, incoming phone calls, and emails.
• High level of organizational skills and office equipment and processes proficiency. Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Microsoft Teams. Follow-up with employer for documentation, close, and purge cases. Interpret correct and complete reports. Trained new clerks. Purchased and maintained office supply inventories, and being careful to adhere to budgeting practices. Processed personnel paperwork. Maintained utmost discretion when dealing with sensitive topics.