Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Executive
Access International Services, Corp
Miami, FL
04.2022 - 01.2023
Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
Described product and service details to customers to provide information on benefits and advantages.
Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
Customer Service
Dunkin Donuts
Miami Florida
12.2021 - 03.2022
Customer Service Executive
Academia Europea
Nicaragua
03.2020 - 10.2020
Described product and service details to customers to provide information on benefits and advantages.
Informed customers of upcoming promotions and deals to boost sales.