NORMA CAROLINA RIVAS MIRANDA
Miami,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Executive
Access International Services, Corp
04.2022 - 01.2023
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
Customer Service
Dunkin Donuts
12.2021 - 03.2022
Customer Service Executive
Academia Europea
03.2020 - 10.2020
- Described product and service details to customers to provide information on benefits and advantages.
- Informed customers of upcoming promotions and deals to boost sales.
Education
Law Degree
Universidad Nacional Autonoma De Nicaragua (Unan)
Leon, NicaraguaHigh School Diploma -
Sagrado Corazon De Jesus (Bethlemitas)
Nicaragua12.2010
Skills
- Research
- Marketing
- Stockroom Procedures
- Customer Consulting
- Interpersonal Skills
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Customer Service Executive
Access International Services, Corp
04.2022 - 01.2023
Customer Service
Dunkin Donuts
12.2021 - 03.2022
Customer Service Executive
Academia Europea
03.2020 - 10.2020
Law Degree
Universidad Nacional Autonoma De Nicaragua (Unan)
High School Diploma -
Sagrado Corazon De Jesus (Bethlemitas)
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