Norma Edith Castellanos Ramos
Lahaina
Summary
Dynamic Store Manager with proven expertise in inventory management and team building. Committed to enhancing customer satisfaction and driving sales through effective merchandising strategies. Results-driven professional with over eight years of experience in retail management. Skilled in conflict resolution, employee training, and performance monitoring, contributing to a positive shopping environment and improved team dynamics. Detail-oriented Store Manager with a strong background in customer relationship management and sales analysis. Known for implementing successful merchandising strategies and coordinating promotional events to increase foot traffic and drive revenue.
Overview
12
12
years of professional experience
Work History
Store Manager
SoHa Living
Lahaina
12.2023 - Current
- Managed daily store operations and maintained a positive shopping environment.
- Trained and supervised staff to enhance customer service skills and teamwork.
- Oversaw inventory management, ensuring accurate stock levels and product availability.
- Implemented merchandising strategies to showcase products effectively in the store.
- Coordinated promotional events to attract customers and increase foot traffic.
- Handled customer inquiries and resolved issues to ensure satisfaction and loyalty.
- Monitored sales trends and provided feedback for product selection decisions.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
- Monitored inventory levels and placed orders to restock shelves.
- Performed regular price checks to ensure competitive pricing.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
Assistant Manager
Gap Factory
Lahaina
05.2013 - 01.2023
- Trained and mentored new associates on store policies.
- Coordinated visual merchandising to enhance product displays.
- Managed daily operations to ensure smooth store functioning.
- Assisted in inventory management and stock replenishment processes.
- Developed schedules for staff coverage during peak hours.
- Resolved customer inquiries and complaints effectively and promptly.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Assigned work and monitored performance of project personnel.
Education
GED -
School For Adults
Wailuku, HI07-2013
Skills
- Inventory management
- Visual merchandising
- Customer relationship management
- Sales analysis
- Cash handling
- Team building
- Staff scheduling
- Employee training
- Conflict resolution
- Performance monitoring
- Customer satisfaction
- POS systems
- Store displays
- Payroll management
- Accurate cash handling
- Staff management
- Culture development
- Multitasking and organization
- Shift scheduling
- Recruiting and hiring
- Store opening and closing
- Employee scheduling
Affiliations
- on my free time I sell things over facebook like food, clothing, shoes, artesanal jewelry.
Languages
Spanish
Professional
Timeline
Store Manager
SoHa Living
12.2023 - Current
Assistant Manager
Gap Factory
05.2013 - 01.2023
GED -
School For Adults
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