Hi, I’m
Norma Hagood
Medical Office Assistant
Hyattsville,MD
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
With a strong drive, motivation, and professionalism, confident in ability to excel in any position. Over 23-year career as a Medical Office Specialist, gained valuable experience and knowledge. Successfully completed cross-training to become a Certified Clinical Medical Assistant, and obtained certifications as a Certified Billing and Coding Specialist and Certified Medical Administrative Assistant. Expertise lies in areas such as PMS, coding, auditing from medical reports, and compliance with HIPAA, OSHA, and JCAHO rules and guidelines. Alongside technical skills, possess excellent communication, leadership, and interpersonal abilities. Well-versed in CPT and HCPCS coding systems as well as ICD-10-CM/PCS classifications.
Overview
23
years of professional experience
4
Certification
Work History
Medstar Washinton Hospital Center
Medical Office Assistant III Thoracic Surgery
12.2023 - Current
Job overview
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Used IDX to schedule appointments for doctor visits and procedures.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Posting surgery and doing authorization.
- Answered phone calls and messages for 4-physician Lung and Esophageal Center medical facility, scheduling appointments, and handling patient inquiries.
Medstar Washington Hospital Center
Medical Assistant Thoracic
05.2021 - 12.2023
Job overview
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Measured patient peak flows to improve workflow efficiency.
Roundtable Part-Time
Medical Assistant
02.2021 - 07.2021
Job overview
- Prepares / oversees stations for vaccinating process
- Assists in preparing the vaccine for administration
- May educate patients about COVID-19 vaccination
- Validates patient ID and health history tracking for each vaccine dose
- Administers COVID-19 vaccinations and provides patient care as needed, under the supervision of the Vaccination Operations Manager
- Monitors patients who receive COVID-19 vaccination for adverse events as needed
- Maintains clinical standards and all infectious disease practices according to protocols
- Follows current guidelines, regulations, requirements and best practices on COVID-19 vaccinations and mitigation practices
- Follows cold chain requirements and ensures no waste of vaccine
Agape Family Health Center
Office Manager/Medical Assistant
02.2021 - 05.2021
Job overview
- Attend monthly Clinical Staff meetings providing briefings of monthly reporting
- Maintaining office equipment and updates for necessary word processing programs
- Maintain necessary usernames and passwords for insurance websites and office accounts
- Maintain yearly HIPAA, OSHA, and CPR certification
- Provide cross coverage when needed within scope of practice
- Secure additional credentialing with new insurances
- Perform necessary training of support staff as needed
- Triaging patient and verify insurance
- Posting payment and doing collections
Medstar Medical Group
Medical Assistant
03.2020 - 02.2021
Job overview
- Performed preliminary physical tests to accurately record results in patient history summary.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Organized charts, documents and supplies to maintain team productivity.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Called patients to confirm scheduled appointments and obtain additional details.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Straightened up waiting room to maintain neat and organized space.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Temp Company (MedStar MMG)
Medical Assistant
12.2018 - 03.2020
Job overview
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Measured patient peak flows to improve workflow efficiency.
TELE DOCTOR DIRECT INC
Team Lead Manager (Medical Assistant
08.2016 - 05.2017
Job overview
- Attain and record patients' medical histories and chief complaints in medical records
- Accurately document subsequent progress chart notes
- Obtain patient vitals and patient history
- Skillfully perform suture removals for patients of all ages
- Triage patient emergencies and schedule necessary appointments
- Maintain patient charts and confidential files
- Organize and maintain all drug samples
- Administer injections and EKGs
- Supervise medical assistant staff
- Assist physicians in patient care and documentation
- Provide necessary patient education related to diagnosis, prescribed medication, and treatment regimen.
Education
ACT College - ArlingtonArlington, VA
Associate of Applied Science from Health Information
01.2006
ACT College - ArlingtonArlington, VA
from Medical Office Assistance
06.2001
Anacostia High SchoolWashington, DC
High School Diploma
06.1998
Skills
Documentation procedures expert
- Charting expertise
- Medical billing
- Venipuncture and phlebotomy
- HIPAA compliance
- Understands medical procedures
- Wound care and irrigation
- ICD-10 coding
- EKG set up and monitoring
- Clinical applications
- IDX appointment scheduling
- Quick problem solver
- Certified in Basic Life Support (BLS)
- Stocking supplies
- Lab equipment setup
- Medical terminology
- Vital sign monitors
- Sterile technique
- Patient scheduling
- Communicating with patient families
- Team management and supervision
- Data entry
- HIPAA Regulations
- Problem-Solving
- Computer Skills
- Multitasking and Organization
- Medical Terminology
- Medical Reception
- Insurance Verification
- Office Administration
- Patient Scheduling
- Phone and Email Etiquette
- Appointment management
- Team Leadership
- HIPAA Compliance
- Medical Procedures
- Patient Registration
- Medical Records Management
- Insurance Billing
- Clinical Medical Assistance
- Patient Referrals
- Flexible Schedule
- Schedule Management
- Spreadsheet tracking
- Understanding of medical ethics
- Medical Office Software
- Patient Charting
- Patient Relations
- EMR Software
- Medical Transcription
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Completed manager training program.
- Event Planning - Successfully planned and executed corporate meetings, lunches and special events/,
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
- Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
- Billing - Cooperated with Medicare, Medicaid and private insurance providers to establish relationships and resolve billing issues.
Certification
- Certified Clinical Medical Assistant (CCMA)
- Certified Medical Administrative Assistant (CMAA)
- Certified Billing and Coding Specialist (CBCS)
Work Preference
Work Type
Full TimeWork Location
HybridRemoteOn-SiteImportant To Me
Career advancementPersonal development programsWork-life balanceHealthcare benefits401k matchPaid sick leavePaid time offWork from home optionFlexible work hoursAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Office Assistant III Thoracic Surgery
Medstar Washinton Hospital Center
12.2023 - Current
Medical Assistant Thoracic
Medstar Washington Hospital Center
05.2021 - 12.2023
Office Manager/Medical Assistant
Agape Family Health Center
02.2021 - 05.2021
Medical Assistant
Roundtable Part-Time
02.2021 - 07.2021
Medical Assistant
Medstar Medical Group
03.2020 - 02.2021
Medical Assistant
Temp Company (MedStar MMG)
12.2018 - 03.2020
Team Lead Manager (Medical Assistant
TELE DOCTOR DIRECT INC
08.2016 - 05.2017
ACT College - Arlington
Associate of Applied Science from Health Information
ACT College - Arlington
from Medical Office Assistance
Anacostia High School
High School Diploma
- Certified Clinical Medical Assistant (CCMA)
- Certified Medical Administrative Assistant (CMAA)
- Certified Billing and Coding Specialist (CBCS)
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