Norma I Acosta
Lake Hamilton,FL
Summary
Dynamic and results-driven professional with extensive experience in management, mortgages, lending products, customer service, and sales.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Nationwide Loan Officer
PennyMac Financial Services, Refinance Department
Tampa, FL
01.2024 - Current
- Maintained current knowledge regarding new laws, regulations, policies, procedures, products, services. related to consumer lending operations.
- Explained the various types of loans available to customers and their associated terms and conditions.
- Responded promptly to customer inquiries regarding their accounts or other matters related to consumer lending operations.
- Reviewed the credit histories, income statements, and other financial information of loan applicants.
- Knowledge of the following loan programs: Home Equities, Lines of Credit, FHA, FHA Streamline, VA, VA Streamlines, Conventional
- Licensed with PennyMac in the following states: Arkansas, California, Florida, Georgia, Indiana, Louisiana, Maryland, Massachusetts, Nevada, Ohio, Texas, South Carolina, Connecticut, and Wyoming.
Branch Relationship Manager
GTE Federal Credit Union
Lakeland, FL
06.2016 - 01.2024
- Managed multimillion-dollar branch operations for 7 years with high performance and services
- Designed promotional campaigns aimed at increasing customer engagement with the bank's products and services.
- Collaborated with other departments within the bank to provide a high level of customer service.
- Managed , Analyze and Implemented strategies to increase branch profitability , product knowledge,services and Sales.
General Manager
Staples
Davenport, FL
01.2005 - 06.2016
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Directed the daily operations of a multimillion-store store in terms of sales, budget, staff, services, inventory, and loss prevention.
- Managed a diverse team of 25 employees, fostering a positive work environment and employee retention.
- Developed marketing strategies designed to increase brand awareness within target markets.
Education
BBA - Business Administration And Management
Interamericana University
San German, PR06-1990
Skills
- Customer service-focused
- Financial Counseling
- Credit analysis
- Team Player
- Mortgage lending
- Client Relations
- Bilingual in Spanish/ English
- Sales expertise
- Banking
- Regulatory Compliance
- Excellent communicator
- Portfolio Management
Languages
Spanish
Professional
Certification
Loan Officer - NMLS #1509980
Adjuster License
Timeline
Nationwide Loan Officer
PennyMac Financial Services, Refinance Department
01.2024 - Current
Branch Relationship Manager
GTE Federal Credit Union
06.2016 - 01.2024
General Manager
Staples
01.2005 - 06.2016
BBA - Business Administration And Management
Interamericana University
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