Norma Janeth Valencia
Phoenix,Arizona
Summary
Dynamic Bilingual Customer Service Representative with 5+ years of experience handling incoming calls, resolving customer issues, inputting orders and processing shipments. English speaker and fluent in Spanish. Dedicated to maintaining highest customer satisfaction.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Assistant Manager
CASH TIME TITLE LOANS
02.2019 - 02.2024
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Developed strong working relationships with staff, fostering positive work environment.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Worked effectively in fast-paced environments.
CSR
Circle K Gas Station
04.2018 - 10.2018
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Cleaned and maintained all areas of to promote clean image.
- Managed timely and effective replacement of damaged or missing products.
Customer Service Representative
METRO PCS
01.2015 - 12.2017
- Met customer service objectives by providing superior customer service to Spanish speaking customers.
- Created and maintained detailed database to develop promotional sales.
- Efficiently processed customer orders, returns, exchanges, and refunds according to established guidelines while maintaining accuracy and thoroughness.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
- Trained staff on operating procedures and company services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
High School Diploma -
Maryvale High School
Phoenix, AZ05.2013
Skills
- Customer Service
- Adaptability
- Organization
- Teamwork
- Leadership
- Communication Skills
- Professional and Courteous
- Scheduling and Coordinating
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager
CASH TIME TITLE LOANS
02.2019 - 02.2024
CSR
Circle K Gas Station
04.2018 - 10.2018
Customer Service Representative
METRO PCS
01.2015 - 12.2017
High School Diploma -
Maryvale High School
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