Reliable Clinic Manager and treatment planner demonstrating high level of ownership and initiative. Known for having great organizational skills Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Successful in fast-paced, deadline-driven environments to manage goals and team development. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Hi, I’m
Norma Jean Burris
13112 Potts Dr. San Jose,CA
Summary
Overview
19
years of professional experience
Work History
LaserAway, Los
Clinic Director/Sales Manager
12.2017 - Current
Job overview
- Management of 5-10 team members to ensure streamline day-to-day operations.
- Trained/mentored new and existing employees on protocols and customer service standards
- Maintained a high level of productivity/performance.
- Exceeded sales goals and Increased in clinic sales 10%+ YOY.
- Established new clients by performing sales consultations and educating clients on products and services.
- Serviced existing clients to maintain professional relationships.
- Prepared financing plans.
- Maintained a busy schedule 75-150 patients per day.
- Leveraged patient feedback through Google Yelp and NPS to streamline day-to-day business operations and patient satisfactions
Premier NissanSan Jose
Sales Representative
12.2016 - 12.2017
Job overview
- Established new accounts and serviced existing accounts maintaining professional relationships
- Performed sales consultations and educated clients on products and services
- Prepared financing plans.
Northbound LLCSan Jose , CA
PT Asssitant Payroll Manager
03.2016 - 12.2017
Job overview
- Assisted in processing payroll for 150+ employees
- Collected and audited time sheets
- Paychex and adp software
- 10 key
- Financial reports
- Office management
- Microsoft word and excel
- Google office
- Data entry
- Scheduling
- Admin support
- Ordering office supplies
LaFrom DentistryCupertino
RDA/Treatment Planner
01.2015 - 03.2016
Job overview
- Treatment planed Complex dental reconstruction plans and other Dental related procedures.
- High close rate.
- Prepared financing plans.
- Insurance verification.
- Schedule management.
- Front office coordinator.
- Chairside RDA
- Invisalign scans
- Dentrix
- Shick Digital Xray
- 2d cone beam.
Braces for Pretty FacesSan Jose , CA
Registered Dental Assistant - Ortho
11.2012 - 12.2014
Job overview
- Treatment planning
- insurance verification
- Untie and retie
- Change wires
- Bracket preparation and placement
- Invisalign scans
- Placing invisalign attachments
- DE banding
- Retainer fabrication
- Sterilization and basic housekeeping
- Ordering
- Stocking
- Tray setup
- X-rays (pano/ceph)
- New patients intake and photos
Smilesavers DentalSunnyvale , CA
Dental Assistant/treatment Planner
01.2010 - 11.2012
Job overview
- Treatment plannning
- Insurance billing and verifications
- Office management
- Scheduling
- Supply ordering
- Stocking
- Recall list
- Account collections
- Chair side assisting
- Impressions
- Sterilization
- Tray setup
- Conventional X-rays.
Equity ResidentialSan Jose, CA
Assistant Property Manager
01.2004 - 01.2010
Job overview
- Assistant property Manager
- Rentals and Leasing
- Conducted tours of vacancies with prospective tenants.
- Checked rental eligibility by following company's verification process
- Collected monthly assessments, rental fees, deposits and payments.
- Handled resident complaints and expedited maintenance requests.
- Managed maintenance requests
- vendor interface
- Enforced property rules
- Conducted Entry and exit walk throughs
Education
Andrew P Hill High school
GED
01.2002
University Overview
Carrington College
GED
01.2002
University Overview
Skills
- Goal oriented
- Team Management
- Ensuring corporate compliance
- Implementing Policies/procedures
- Training/Development
- Verbal/Written skills
- Schedule management
- Customer Service
- Customer Relationship/Rapport Building
- Persuasive in Negotiations
- Consulting
- Upselling and Cross Selling
- Cold Calling
- Data entry
- Critical thinking
- Reliable & trustworthy
- Computer skills
Timeline
Clinic Director/Sales Manager
LaserAway, Los
12.2017 - Current
Sales Representative
Premier Nissan
12.2016 - 12.2017
PT Asssitant Payroll Manager
Northbound LLC
03.2016 - 12.2017
RDA/Treatment Planner
LaFrom Dentistry
01.2015 - 03.2016
Registered Dental Assistant - Ortho
Braces for Pretty Faces
11.2012 - 12.2014
Dental Assistant/treatment Planner
Smilesavers Dental
01.2010 - 11.2012
Assistant Property Manager
Equity Residential
01.2004 - 01.2010
Andrew P Hill High school
GED
Carrington College
GED
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