Norma Jean Ramirez
Grants,NM
Summary
Results-oriented professional driven to maximize business through referrals and sales. Enthusiastic individual with professional and neat appearance accustomed to providing manicures and nail designs to clients of all ages.
Overview
31
31
years of professional experience
Work History
Nail Technician
Myself
Grants, New Mexico
04.1994 - Current
- Maintained customer records for future reference.
- Assessed condition of clients' hands, removing dead skin and massaging hands.
- Performed filing, buffing, polishing, trimming, cuticle removal and application of artificial nails as requested by customers.
- Responded promptly to customer inquiries and complaints.
- Promoted enhanced treatments to repair and improve nail strength.
- Applied acrylics, gels, wraps or other artificial enhancements to nails according to client requests.
- Cleaned and sanitized tools and work station in adherence with safety requirements.
- Performed administrative duties such as scheduling appointments and taking payments from customers.
Caregiver
Roots
Grants, New Mexico
03.2023 - 10.2024
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Maintained detailed records of services performed on clients.
School Bus Driver
Blue sena
Albuquerque , New Mexico
01.2006 - 05.2015
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Learned and followed school transportation procedures.
- Operated bus safety lighting to increase safety during bus stop boarding and departing.
Assistant Manager
Giant Gas Station
Albuquerque, New Mexico
01.2003 - 09.2005
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Produced thorough, accurate and timely reports of project activities.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintained up-to-date knowledge of company products and services.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
Manager
Diamond Shamrock
Albuquerque , NM
01.1999 - 09.2003
- Coached, mentored and trained team members in order to improve their job performance.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Created monthly reports for senior management summarizing operational performance metrics.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Education
High School Diploma -
Grants High School
Grants, NM05-1984
Skills
- Nail artistry
Experience with customer service
Management
Cashiering
Timeline
Caregiver
Roots
03.2023 - 10.2024
School Bus Driver
Blue sena
01.2006 - 05.2015
Assistant Manager
Giant Gas Station
01.2003 - 09.2005
Manager
Diamond Shamrock
01.1999 - 09.2003
Nail Technician
Myself
04.1994 - Current
High School Diploma -
Grants High School