Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Other duties assigned by the current Director
References
Reference letters
Timeline
Generic

Norma Jean Romero

Taos

Summary

Detail-oriented compliance supervisor with proven expertise in compliance monitoring, case management, and conflict resolution. Adept at developing individual compliance plans and tracking client progress to enhance regulatory adherence. Experienced DWI Compliance Supervisor skilled in effective communication and crisis intervention. Proven track record in monitoring court compliance and collaborating with justice system personnel to ensure adherence to regulatory standards. Committed to enhancing client outcomes through personalized compliance strategies. Results-driven compliance supervisor with strong attention to detail and a focus on regulatory compliance. Known for effective conflict resolution and client education, contributing to improved compliance rates and successful case management outcomes. Compliance Supervisor known for unmatched productivity and efficiency in completing tasks. Specialize in regulatory compliance, risk management strategies, and policy development to ensure organizational adherence to legal standards. Excel in critical thinking, problem-solving, and communication, leveraging these soft skills to navigate complex compliance landscapes and foster a culture of transparency and integrity.

Overview

28
28
years of professional experience
1
1
Certification

Work History

DWI Compliance Supervisor

Taos County
Taos
04.2009 - Current
  • Supervises all DWI compliance staff, performs comprehensive case management, and compliance monitoring for DWI defendants within the county; receives case information as provided by the justice system; determines participant requirements for arraignment and coordinates client attendance; attends arraignments to begin the client tracking process; follows statutory guidelines as outlined in New Mexico State Code 31-50-5-.1.
  • Monitor a caseload of approximately 150 clients to ensure compliance with their mandates.
  • Receives magistrate or district court documentation and adjudication paperwork related to judgment and sentencing conditions of release, issuance of warrant, non-compliant penalties, treatment options, incarceration, restitution, and related prescreening and assessment processes, and secures releases for clients as allowed.
  • Monitors court docketing and case scheduling, attends trials, receives court judgments; develops client relationships, processes clients through 'intake' phases, and establishes compliance guidelines, utilizes results of court judgments and sentences to develop individual compliance plans, and meets with clients to communicate performances and establish a working relationship.
  • Provides client education related to various court-ordered services and client services; provides client referrals to various local service providers, including counseling, mental health treatment, community services, DWI school, and ignition interlock providers; completes post-screening and assessment processes; receives intake, ISP, and UA fees, and makes deposits.
  • Monitors client compliance with established performance plans, tracks client attendance at prescribed schools, monitors service hours, assigns community service projects, may petition the court for an extension based upon client progress, follows established protocol for intensive supervision clients, conducts weekly visits, and performs random UAs, follows related processes and procedures for bi-weekly clients, and conducts random UAs in conjunction with compliance visits.
  • Communicates with judges and court personnel related to case details; requests orders to show cause and/or status hearings; obtains affidavits for warrants as needed to assure compliance; upon satisfaction of court judgments and sentences, closes cases and confirms closed status with courts.
  • Submits motion to revoke probation, represents DWI Compliance office on all court probation violation hearings; collaborates with court staff for motion to set up status hearings and violations; collaborates with clients on compliance with order to show cause and status hearings; collaborates with District Attorney's Office on all pre-trial, post-trial cases, and probation violations; collaborates with District Attorney's office on pre-prosecution diversion cases.
  • Performs case management on all treatment-related cases, collaborates with inpatient treatment facilities on all alcohol-related cases throughout New Mexico, and monitors inpatient treatment cases on a monthly basis.
  • Maintains various client records, conducts background checks, and utilizes various components of the law enforcement and justice system network as needed to assure efficient and effective client compliance, and facilitate monitoring.
  • Assists with organizing and participates in DWI public relations, assists with prevention education events, delivers public addresses to educate and solicit support, assists with site visits at schools to educate students and faculty, conducts demonstrations regarding the effects of drunk driving, and administers fatal vision simulations.
  • Operates personal computer and various software applications; tracks histories; monitors and records financial details, enters and receipts collections; completes ADE data entry in compliance with state requirements related to alcohol-related DWI cases falling under the county's jurisdiction.
  • Responsible for signing off various court documents as needed, completes the risk assessment and approval of early release of probationers.
  • Continued efforts to ensure that accreditation standards for all DWI staff are up to date and in compliance with court standards.
  • I successfully managed my core responsibilities and daily tasks to assist with the current DWI Coordinator: assisting with applicable grants that pertain to possible department funding, records and reports staff work time, and assuring the accuracy of payroll; conducting monthly DWI Planning Council meetings; coordinating the preparation of meeting agendas, minutes, sign-in sheets, roll call, and assisting with calling the council members.
  • Assist with the AS400 to implement the requisitions for supplies, etc. Print the budget at least on a monthly basis, and fill out payroll and print the timesheets for our employees for our program.
  • Adhere to a monthly basis for the outstanding purchase orders, and consult with the Finance Dept. Staff member Patty Garcia.
  • Implement the requisitions to order office supplies and/or other items for daily operations and community events. Prepares travel authorization(s), per diems for compliance staff for trainings. Maintain and acknowledge the monthly finances to ensure we are in compliance, and follow procurement policies and procedures.
  • The Compliance Supervisor has continued to prepare the quarterly reports from October 2024 to August 2025 for DFA, and works diligently with the Deputy Finance Director on the budget.
  • Assist with monitoring contracts with an outpatient treatment for a 4-year contract, and acknowledgment to revise and/or amend the contract to increase the amount upon receiving the special grant amount.
  • Collaborates and participates in attending the weekly Taos Pueblo Wellness Court to ensure that the Magistrate Court clients who were sentenced and are tribal-affiliated members are in compliance with their mandates.
  • Collaborates and participates in attending the monthly case management meetings with Rio Grande ATP to ensure that the Magistrate Court clients who are sentenced are in compliance with their mandates.
  • Collaborates, participates, and organizes community events with our DWI Program. I assist with participating in community events when asked by other entities to help promote our program and Taos County.
  • Participate in most online Google meetings, attend AD-HOC meetings, DWI Affiliate meetings, and some training sessions.
  • Oversaw essential responsibilities and tasks to uphold regulatory compliance and operational efficiency.

Adult and Juvenile Probation Officer

Taos Pueblo Tribal Courts
Taos Pueblo
01.2003 - 12.2008
  • Conducted intake interviews with juvenile offenders to assess needs and risks.
  • Developed individualized supervision plans based on court recommendations and assessments.
  • Monitored compliance with probation requirements through regular check-ins and reporting.
  • Collaborated with community resources to provide support services for youth offenders.
  • Prepared detailed case reports for court hearings and progress reviews.
  • Coordinated with law enforcement and social services regarding at-risk youth cases.
  • Educated families about probation processes and available support resources.
  • Analyzed and reported statistics to support budget development and program evaluation.
  • Participating in training programs to stay abreast of developments in the field.
  • Providing guidance, support, and resources to at-risk youth.
  • Organized and contributed to interventions with clients and service personnel.
  • Attending hearings in juvenile court on behalf of the department.
  • Coordinated meetings to liaise with community stakeholders, judges and law professionals.
  • Coordinating activities related to detention centers, halfway houses, or other facilities housing juvenile offenders.
  • Trained new probation officers on department policies, procedures, and best practices.
  • Assisted with case completion by conducting office, home and employment visits to ensure adherence to legal requirements.

Corrections Officer

Cornell Corrections
Santa Fe
01.1998 - 12.2000
  • Supervised inmate activities and maintained order within the facility.
  • Conducted regular inspections of cells and common areas for safety compliance.
  • Enforced facility rules and regulations to ensure a secure environment.
  • Collaborated with staff on emergency response procedures and drills.
  • Documented incident reports and maintained accurate records of inmate behavior.
  • Assisted in the rehabilitation programs to support inmate development initiatives.
  • Monitored facility security systems to identify potential breaches or issues.
  • Provided crisis intervention and conflict resolution among inmates effectively.
  • Responded quickly and appropriately to emergency situations that may arise within the facility.
  • Ensured safety and security of inmates within the facility by conducting searches, supervising activities, and maintaining order.
  • Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
  • Attended regular trainings and maintained appropriate certifications.
  • Recognized signs of problems, such as despondency, depression and anger in order to prevent riots or suicides.
  • Maintained daily logs of shift activity.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Conducted cell and illegal substance checks.
  • Observed daily operations throughout the facility for compliance with standards set forth by governing bodies.
  • Maintained correct physical head count for inmates.
  • Patrolled and visually inspected units, yards, buildings and prisoner property and clothing to ensure welfare, security and safety.
  • Conducted thorough cell searches to uncover contraband and other materials not allowed at facility.
  • Observed and directed inmates during recreation, visits, telephone, and shower time.
  • Monitored inmates' behavior to detect any signs of physical or psychological distress, as well as potential for violent outbursts.
  • Assisted in restraining violent and unruly inmates.
  • Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Participated in regular training sessions to stay up-to-date on departmental policies and procedures related to corrections work.
  • Initiated disciplinary action when necessary, following established procedures for documenting violations and infractions.
  • Operated telephones, switchboards, intercoms and two-way radios to communicate with other personnel.
  • Received property from incoming inmates, provided receipts and inspected items for contraband.
  • Maintained accurate logs detailing inmate movements both inside and outside the facility.
  • Maintained appropriate control, security and well-being over those detained.
  • Transported inmates to scheduled court appearances, medical appointments and authorized activities.
  • Maintained custody and control of inmates housed in maximum security unit.
  • Implemented defensive tactics and physical restraints to maintain safety and security of facility.
  • Developed rapport with inmates by engaging them in conversation about their interests or providing emotional support during difficult times.
  • Maintained clear and open communications with facility areas to support safe operations.
  • Conducted booking procedures on new inmates by performing fingerprinting and medical assessments.
  • Maintained records and logs of man hours, materials, and equipment used.
  • Complied with Standard Emergency Health Response Plan, including having written plan in place.
  • Inspected cells and conducted random searches of common areas.
  • Operated security control systems to monitor entrances, exits, and movement within the facility.
  • Escorted inmates within the facility, including to and from cells, medical appointments, and recreational activities.

Education

120 Hour Certified Training - Probation Officer

Basic Tribal Probation Academy
Fox Valley Technical College
01-2008

High School Diploma -

Taos High School
Taos, NM
05-1988

Some College (No Degree) - Criminal Justice

Taos UNM
Taos, NM

Skills

  • Compliance monitoring
  • Case management
  • Risk assessment
  • Court documentation
  • Client education
  • Regulatory compliance
  • Record keeping
  • Community outreach
  • Conflict resolution
  • Crisis intervention
  • Attention to detail
  • Effective communication
  • Team collaboration
  • Problem solving
  • Public speaking
  • Sanctions compliance
  • Contract review
  • Professional networking
  • Ethics management
  • Information gathering
  • Data gathering and reporting
  • Compliance initiatives
  • Protocol review
  • SOP writing
  • Risk assessments
  • Documentation review
  • Data evaluation
  • Staff training
  • Training and education
  • Process development
  • Compliance documentation
  • Document reviews

Affiliations

  • August 1, 2025 organized the '3rd Annual Alcohol Awareness' with my staff for Taos County.
  • Organize the monthly DWI Council meetings with guest speakers, agenda, in-kind match, sign-sheets, update contact information.
  • Attend the monthly Rio Grande ATP for case management who are referred to outpatient treatment services.
  • Attend the weekly Taos Pueblo Wellness Court for case management who are referred to outpatient treatment services, and are sentenced through the Magistrate / District Court. The individuals are recognized as a Tribal Affiliated member.
  • Attend the Leadership meetings when the Director is absent.
  • Attend meetings with requested by Finance Dept, Procurement Dept in person and DFA on google meets.
  • Attend weekly staffing with the Director to make sure we have assignments for this week.
  • Assist with Teen Court / Prevention Coordinator to help distribute information about drugs/alcohol and other preventive brochures at different Taos County events.

Certification

  • Attended the Lea County Probation Advanced Training certificate in April 2025.
  • QPR Gatekeeper Certificate for Suicide Prevention this August 2025.
  • FY 2025 - 2026 continued training will be pending for the DWI Staff.
  • Currently certified for the First Aid and CPR

Other duties assigned by the current Director

  • Trained with the AS 400 to input requisitions;
  • Trained with NOBLE Data base, case management tool to input the completed mandates for the DFA;
  • DUI Rant - case management tool for supervision for individuals;
  • DIMS - case management tool for individuals who are sentenced through the courts, intake paperwork, etc.
  • Write the Grant and Distribution quarterly reports with the exhibits with Deputy Finance Director, planning council meeting agenda, minutes and sign-in sheets, successes/challenges, evaluation update-exit compliance/treatment graphs. Review Database Quarterly Report in NOBLE, and confirm active users in NOBLE.

References

  • Celina Mandonado, 8th Judicial District Attorney (575) 770-7076 Co-worker/Friend
  • Marcus Montoya, 8th Judicial District Attorney (575) 770-2845 Co-worker/Friend
  • Lori Kurtz, Compliance Supervisor Village of Los Lunas (505) 274-8057 Co-worker/Friend

Reference letters

  • See attachments

Timeline

DWI Compliance Supervisor

Taos County
04.2009 - Current

Adult and Juvenile Probation Officer

Taos Pueblo Tribal Courts
01.2003 - 12.2008

Corrections Officer

Cornell Corrections
01.1998 - 12.2000

120 Hour Certified Training - Probation Officer

Basic Tribal Probation Academy

High School Diploma -

Taos High School

Some College (No Degree) - Criminal Justice

Taos UNM

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