Norma L. Cano
Edinburg
Summary
Senior Escrow Officer skilled in managing complex transactions and training junior staff. Recognized for implementing process improvements that enhance efficiency and reduce turnaround time, while maintaining compliance with all regulations. Experience in Transaction management, problem solving and efficient in transaction management. Well versed in all escrow title aspects of the title insurance business.
Would like to utilize my professional skills with a a prominent and established company and become an asset to your establishment.
Overview
34
34
years of professional experience
Work History
Sr. Escrow Officer
Edwards Abstract & Title
Edinburg, TX
03.1992 - 03.2026
- Managed escrow transactions, ensuring compliance with legal regulations and company policies.
- Facilitated communication between buyers, sellers, and lenders throughout closing process.
- Reviewed and analyzed title documents to confirm ownership and identify potential issues.
- Trained junior staff on escrow procedures and best practices for efficient workflow.
- Coordinated with real estate agents to streamline closing schedules and resolve discrepancies.
- Implemented process improvements that enhanced transaction efficiency and reduced turnaround time.
- Oversaw the preparation of closing statements, ensuring accuracy in financial calculations and distributions.
- Developed client relationships through exceptional service and proactive problem-solving strategies.
- Maintained strict adherence to regulatory requirements and industry best practices when handling sensitive client information and funds during the escrow process.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Followed-up on status of releases, policies, and return of recorded documents.
- Prepared and delivered projected HUD-1 settlement statements to lender upon request.
- Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
- Reviewed escrow accounting reports and resolved outstanding check or open file balance issues.
- Examined purchase and sale agreement for potential items of concern and addressed immediately.
- Communicated requirements and title exception information to clients.
- Opened incoming orders and set up escrow files within [Number] hours of receiving purchase agreement.
- Negotiated favorable terms for clients while maintaining the highest ethical standards during the escrow process.
- Resolved title issues promptly by collaborating with underwriters, attorneys, and other stakeholders to clear any roadblocks hindering property transfer.
- Enhanced client satisfaction by efficiently managing complex escrow transactions and providing exceptional customer service.
- Developed new business opportunities by actively participating in networking events and building strategic partnerships within the real estate community.
- Contributed to the company''s growth by consistently exceeding performance targets and earning recognition for outstanding service quality within the industry.
- Collaborated with team members to successfully close high-value real estate deals within prescribed deadlines.
- Fostered strong relationships with clients, lenders, agents, and attorneys to facilitate smooth escrow transactions and maintain a high level of referral business.
- Ensured timely closings on properties through effective coordination with mortgage lenders, appraisers, inspectors, and other professionals involved in the transaction.
- Assisted junior escrow officers in resolving complex issues, fostering their professional growth and development.
- Organized educational seminars for real estate agents to keep them informed on current industry trends and regulatory changes affecting the escrow process.
- Advised clients on potential risks in real estate transactions, empowering them to make informed decisions throughout the escrow process.
- Spearheaded initiatives to improve overall team performance by sharing knowledge, expertise, and best practices with fellow escrow officers.
- Reduced closing timeframes for residential and commercial properties by streamlining escrow processes and coordinating with relevant parties.
- Checked signatures and legal descriptions for accuracy and integrity.
- Managed real estate closing process in compliance with applicable standards and legal requirements.
- Researched and updated industry knowledge on changing legislation and regulations.
- Developed and maintained relationships with customers, lenders and other third parties.
- Explained very technical financial information to applicants in easy to understand language.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Led escrow closings for residential and commercial transactions, ensuring compliance with legal requirements.
- Coordinated communication between buyers, sellers, and lenders to facilitate smooth transactions.
- Analyzed complex title issues and resolved disputes to protect clients' interests during transactions.
- Managed multiple escrow accounts simultaneously while maintaining accuracy in documentation and reporting.
Education
Bachelor of Science - Judicial
South Texas College
Brownsville, TxHigh School Diploma -
Port Isabel High School
Port Isabel, Texas05-1978
Associate of Science - Medical Technology
San Antonio Medical & Dental College
McAllen, Texas 05-1993
Skills
- Time management
- Attention to detail
- Leadership skills
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Customer service-focused
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Cash handling
- Client relationship building
- Loan servicing
- Relationship building
- Customer relations
- Active listening and learning
- Microsoft office
- Oral and written comprehension
- Team building
- Analytical and critical thinking
- Data entry
- Loan processing coordination
- Task prioritization
- Self motivation
- Analytical thinking
- Interpersonal skills
- Professionalism
- Complaint handling
- Document review
- Loan file maintenance
- Basic mathematics
- Complex Problem-solving
- Time management abilities
- Continuous improvement
- Adaptability
- Written communication
- Real estate knowledge
- Professional demeanor
- Problem-solving aptitude
- Loan closing
- Market research
- Data management
English and Spanish
Spanish
Native or Bilingual
Timeline
Sr. Escrow Officer
Edwards Abstract & Title
03.1992 - 03.2026
Bachelor of Science - Judicial
South Texas College
High School Diploma -
Port Isabel High School
Associate of Science - Medical Technology
San Antonio Medical & Dental College