Norma Linda Matinez
Harlingen,Texas
Summary
Looking for an opportunity to contribute my professional knowledge in the right place and enhance my skills for further growth and betterment.
Overview
22
22
years of professional experience
Work History
Banking Customer Service Representative
Advance Call Center Technologies
Harlingen, TX
05.2023 - 03.2024
- Provided status on existing fraud claims
- Assisted customers with transferring their funds into new or existing accounts
- Filed recalls or amendments to wires or ach transfers for customers
Direct Support Professional
ResCare Residential Services
Harlingen, TX
08.2020 - 11.2022
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Accompanied individuals on outings to promote independence and integration into the community.
- Facilitated social interactions between participants and their peers in the community.
Receptionist Administrator
Jerih Real Estate
Harlingen, TX
03.2019 - 08.2020
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
Driver Sales Representative
AutoZone
Harlingen, TX
02.2018 - 03.2019
- Delivered products to customers in a timely and safe manner.
- Developed relationships with customers to ensure repeat business.
- Provided excellent customer service by responding promptly to customer inquiries.
Driver Sales Representative
Orielly Auto Parts
Harlingen, TX
09.2015 - 02.2018
- Delivered products to customers in a timely and safe manner.
- Developed relationships with customers to ensure repeat business.
- Provided excellent customer service by responding promptly to customer inquiries.
Sales Associate
Mr G's Supercenter
San Benito, TX
12.2012 - 07.2015
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
Human Resources Assistant/Interpreter
Cride, Inc Poulrty Plant
Stillmore, TX
07.2002 - 06.2008
- Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
- Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
Teller
Queensborough National Bank
Harlingen, TX
06.2004 - 12.2004
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
Education
GED -
Altamaha Technical College
Jesup, GA01-2000
Skills
- Transaction Processing
- Sales proficiency
- Client Confidentiality
- Banking regulations
Languages
English
Professional
Spanish
Professional
Timeline
Banking Customer Service Representative
Advance Call Center Technologies
05.2023 - 03.2024
Direct Support Professional
ResCare Residential Services
08.2020 - 11.2022
Receptionist Administrator
Jerih Real Estate
03.2019 - 08.2020
Driver Sales Representative
AutoZone
02.2018 - 03.2019
Driver Sales Representative
Orielly Auto Parts
09.2015 - 02.2018
Sales Associate
Mr G's Supercenter
12.2012 - 07.2015
Teller
Queensborough National Bank
06.2004 - 12.2004
Human Resources Assistant/Interpreter
Cride, Inc Poulrty Plant
07.2002 - 06.2008
GED -
Altamaha Technical College