Norma Lorena Vazquez
Henderson,NV
Summary
Well-qualified in management ,customer service care with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
8
8
years of professional experience
Work History
Property Manager
Newport Pacific Families Of
02.2019 - 01.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Coordinate family activity's for the community all year long.
- Organized children's activity's to help support working parents.
Lead Person
MGM GRAND
06.2014 - 02.2019
- Mentored and guided employees to foster proper completion of assigned duties.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.
- Documented counts and sorted finished work to promote easy access for shipping or additional processing.
PCA
Advance Personal Care
04.2015 - 07.2018
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Watch over patients through out the day
- Planned, prepared and served meals and snacks according to prescribed diets.
- Ran errands for patients, did shopping, and picked up other necessities.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Helped clients manage money, pay bills and shop for groceries or personal items.
Education
High School Diploma -
Vista High School
Lynwood Ca07.2010
Skills
- Patience
- Creativity
- Adaptability
- Critical thinking
- Interpersonal skills
- Teamwork
- Attention to detail
- Time management
- Work ethic
- Age appropriate communication
- Problem solving
- Multitask
- Accident and Injury Investigation
- Customer Satisfaction
- Worker Training
- Dispute Handling
- Complaints Investigation
- Violation Resolution
- Legal Issue Resolution
- Disturbance Handling
- Employee Safety Training
- City and County Regulations
- Fair Housing Laws Knowledge
- Community Outreach Programs
- Computer Tracking
- Staff Meetings
- Customer Relations
- Financing Coordination
- Home Tours
Languages
Spanish
Native or Bilingual
Timeline
Property Manager
Newport Pacific Families Of
02.2019 - 01.2022
PCA
Advance Personal Care
04.2015 - 07.2018
Lead Person
MGM GRAND
06.2014 - 02.2019
High School Diploma -
Vista High School
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