NORMA MARIA DOUGLAS
CARLETON
Summary
Dedicated professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of dependability and team work. Motivated to learn, grow and excel.
Solid team player with outgoing, positive demeanor and proven skills. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Possesses a passion for production with a purpose.
Overview
24
24
years of professional experience
1
1
Certification
Work History
PUBLIC INSURANCE ADJUSTER
GUARDIAN CLAIMS
03.2000 - Current
- Provided insurance claim assistance to insured. Aided insured in obtaining fair settlement
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Served customers in a friendly, efficient manner following outlined steps of service
- Conducted research, gathered information from multiple sources and presented results
- Worked flexible hours; night, weekend, and holiday shifts
- Used coordination and planning skills to achieve results according to schedule
- Resolved problems, improved operations and provided exceptional service
- Participated in team-building activities to enhance working relationships
- Evaluated insurance claims by conducting thorough investigations and analyzing policy coverage.
- Maximized customer satisfaction by resolving complex claim issues promptly and professionally.
- Kept up-to-date on industry advancements through regular participation in continuing education opportunities, applying updated knowledge to daily tasks.
Education
IAED Advanced Medical Telecommunication -
Oakland Police Academy
Auburn Hills, Mi03.2021
Certified Emergency Telecommunications
IAED
05.2019
Emergency Medical First Responder
Detroit Fire Academy
Detroit, Mi.2019
Skills
- Verbal and Written Communication
- Incident Response
- Decision Making
- Detail-Oriented
- Data Entry
- Crisis Communications
- Technical knowledge
- Quality Control
- Caseload Management
- Highly motivated
- Relationship Building
- Active Listening
Accomplishments
ETC CERTIFIED
ADVANCED EMD CERTIFIED
NREMT MEDICAL FIRST RESPONDER LICENSED /CERT
FEMA TRAINING
CPR /AED CERTIFIED
PUBLIC INSURANCE ADJUSTER LICENSE
Certification
IAED Advanced Medical
IAED Certified Emergency Telecommunicator
NREMT Registered/licensed Medical First Responder
Timeline
PUBLIC INSURANCE ADJUSTER
GUARDIAN CLAIMS
03.2000 - Current
IAED Advanced Medical Telecommunication -
Oakland Police Academy
Certified Emergency Telecommunications
IAED
Emergency Medical First Responder
Detroit Fire Academy
IAED Advanced Medical
IAED Certified Emergency Telecommunicator
NREMT Registered/licensed Medical First Responder
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