Norman Aguilar

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Rotated merchandise and displays to feature new products and promotions.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Created and maintained safe and secure work environments for employees.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Trained new employees on proper protocols and customer service standards.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
• Interacted well with customers to build connections and nurture relationships
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms
• Rotated merchandise and displays to feature new products and promotions
• Walked through store areas to identify and proactively resolve issues negatively impacting operations
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
• Maintained positive customer relationships by responding quickly to customer service inquiries
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement
• Processed payments for credit and debit cards and returned proper change for cash transactions
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
• Negotiated price and service with customers and vendors to decrease expenses and increase profit
• Raised property accuracy and accountability by creating new automated tracking method

• Transported and delivered items to clients or businesses safely.
• Obtained receipts and signatures for confirmation of delivered goods.
• Loaded and unloaded cargo to sustain integrity of goods delivered.
• Performed routine inspection and preventive care on assigned equipment and communicated defects and needed repairs to company personnel.
• Analyzed load-related documentation and completed and accurate records.
• Conducted daily mechanical, safety and emergency equipment checks for optimal performance.
• Planned and adjusted routes for changing conditions with global positioning systems (GPS) equipment to minimize fuel consumption.
• Provided logs for working hours and vehicle service and repair status to meet state and federal regulations.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues
• Evaluated customer needs and feedback to drive product and service improvements
• Educated staff on organizational mission and goals to help employees achieve success
• Frequently inspected production area to verify proper equipment operation
• Conducted regular reviews of operations and identified areas for improvement
• Generated reports detailing findings and recommendations
• Maintained database systems to track and analyze operational data

Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

• Prepared food items in compliance with recipes and portioning control guidelines.
• Communicated closely with servers to fully understand special orders for customers.
• Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
• Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
• Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
• Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients
• Seasoned and cooked food according to recipes or personal judgment and experience
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
• Prepared food items in compliance with recipes and portioning control guidelines
• Communicated closely with servers to fully understand special orders for customers
• Maintained clean and organized work areas at all times to bring safety and quality to food preparation process
• Created identical dishes numerous times daily with consistent care, attention to detail, and quality
• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business
• Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation
• Maintained food safety and sanitation standards
• Adjusted recipes based on ingredient availability or customer request
• Suggested actionable improvements to streamline training procedures
• Maintained well-stocked stations with supplies and spices for maximum productivity
• Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly
• Coordinated checklists to keep kitchen clean, stocked and sanitary
• Followed strict standards for food handling and safety, minimizing risks to customers
• Kept kitchen clean and organized by performing daily maintenance tasks
• Identified inefficiencies leading to improved productivity
• Managed kitchen budget for supplies and labor hours, consistently meeting targets
• Measured and mixed ingredients according to precise recipes for best results