Norman Beavers
Brooklyn,NY
Summary
Driven by a commitment to excellence, leveraged professional expertise in Quality Control Management and team leadership at Indianapolis International Airport to enhance QA processes and foster a culture of continuous improvement. Through adept use of Microsoft Word, Microsoft Excel and Microsoft PowerPoint 2023 and collaborative skills significantly contributed to organizational achievements, embodying a results-oriented approach with a focus on efficiency and precision.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Quality Assurance Supervisor
Indianapolis International Airport
10.2016 - 05.2023
- Maintained comprehensive documentation of QA activities, supporting effective communication between departments and facilitating process improvements.
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
- Enhanced team performance by providing regular training, feedback, and guidance to Quality Assurance staff.
- Oversaw onboarding and training of new employees to promote qualified and well-coordinated quality assurance team.
- Led regular meetings with staff to review performance metrics, address any concerns or challenges, and provide updates on organizational initiatives related to quality assurance.
- Promoted a positive work environment by fostering open communication, recognizing individual achievements, and supporting teamwork within the Quality Assurance department.
BACKGROUND VERIFICATION SPECIALIST
First Advantage Solutions
01.2012 - 10.2016
- Participated in regular performance reviews, using constructive feedback as an opportunity for growth and development within my role as a Verification Specialist.
- Prioritized workload efficiently, managing multiple cases simultaneously without compromising on quality or accuracy.
- Maintained a high level of professionalism when interacting with external parties during the verification process.
- Demonstrated excellent attention to detail while handling sensitive client information, ensuring confidentiality at all times.
- Adhered to strict deadlines for completing verifications, ensuring prompt delivery of results to clients.
- Applied problem-solving skills when faced with challenges or discrepancies during the verification process, seeking guidance from supervisors when needed.
WORD PROCESSING CENTER OPERATOR
Proskauer, Rose, Mendelsohn & Goetz
01.2005 - 12.2011
- Operated various types of word processing equipment, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- As a word processing center operator, my position entailed the handing of all types of legal documentation for editing, complex revisions.
- Taught legal secretaries, paralegals, and attorneys’ classes in the proper use of Styles (for legal formatting within MS Word).
- Working on Memorandums of Law, Briefs, which would include complex Tables of Authorities, Tables of Contents with Litera-Best Authority, and created intricate charts. Revised corporate documents, including checking cross-references and defined terms, and create new versions of documents. Completed EDGAR documents for submission to the Securities and Exchange Commission (SEC), create PowerPoint presentations for firm marketing, court exhibits and department presentations.
- I additionally performed the conversion of documents from PDF to Word, and created PDF/A’s from MS Word documents, to include extensive formatting using Heading Styles, and proofreading.
Education
Paralegal Certification - Paralegal Studies
New York Paralegal School
New York, NY10.2005
Bachelor of Science - Computer Science
University of North Carolina At Chapel Hill
Chapel Hill, NC05.1993
Skills
- Corrective Action Planning
- Quality Control Management
- Auditing Techniques
- Quality Inspection
- Microsoft Word 2023
- Microsoft Excel 2023
- Pivot Tables and V-Lookups
- Microsoft Access 2023
- Microsoft Publisher 2018
- Microsoft Outlook
- WordPerfect 2016
- Deltaview Blackline/Redline Specialist
- TOA/TOC Specialist
- Literia/Best Authority
- Lexis-Nexis Legal Research
- Adobe Pro
Certification
- Certified Paralegal
Languages
German
Professional Working
Timeline
Quality Assurance Supervisor
Indianapolis International Airport
10.2016 - 05.2023
BACKGROUND VERIFICATION SPECIALIST
First Advantage Solutions
01.2012 - 10.2016
WORD PROCESSING CENTER OPERATOR
Proskauer, Rose, Mendelsohn & Goetz
01.2005 - 12.2011
Paralegal Certification - Paralegal Studies
New York Paralegal School
Bachelor of Science - Computer Science
University of North Carolina At Chapel Hill
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