Norman Blen
Miami,FL
Summary
Dynamic And result-oriented sales professional with over two decades of experience in the automotive industry. Skilled in building client relationships, negotiating contracts, and closing sales. Proficient in English, Spanish, and conversational Portuguese. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
33
33
years of professional experience
Work History
Sales Associate
Lexus of Kendall
01.2020 - Current
- Provide exceptional customer service, demonstrate product features, negotiate sales contracts, and close deals.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting benefits of our product offerings.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Sales / Finance Manager
Advantage Auto Sales
01.2011 - 01.2019
- Managed sales team, conducted financial analysis, secured financing for clients, oversaw inventory management, and facilitated vehicle purchasing and selling at auto auctions.
- Evaluated potential acquisition targets from financial perspective; presenting findings to executive leadership for consideration.
- Enhanced decision-making capabilities by providing insightful financial analysis to senior leadership on regular basis.
- Reviewed and analyzed sales performance data, identifying trends and areas for improvement.
- Managed budgeting and forecasting activities, ensuring accurate financial projections for sales team.
- Developed pricing strategies that optimized product margins while remaining competitive in marketplace.
- Provided comprehensive financial support to sales executives during contract negotiations, securing profitable deals.
Sales Representative
South Motors BMW
01.1999 - 01.2011
- Cultivated client relationships, conducted test drives, prepared sales contracts, achieved monthly sales targets, and participated in auto auctions for vehicle procurement and sales.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Expanded customer base through cold calling, networking, and relationship building.
Retail Sales Manager
Nike
01.1992 - 01.1996
- Assisted in management, sales team, provided customer service, insured store, operations ran smoothly, and obtained merchandise certification.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Organized promotional events to engage potential customers and generate new business opportunities.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
No Degree - Computer Programer
High Tech School of Miami
Miami, FL07.1991
High School Diploma -
La Salle
Managua,Nicaragua01.1987
Skills
- Strong communication skills
- Negotiation skills
- Customer service while having great knowledge in finance sales strategies
- Problem-Solving
- Listening Skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Relationship Building
- Outgoing Personality
- Money Handling
- Flexible Schedule
- Stocking and Receiving
- Client Service
- Store Opening and Closing
- Sales expertise
- Product Sales
- Merchandising knowledge
- Retail Store Operations
- Inventory Tracking
- Sales Development
- Inventory Control
- Merchandise Display
- Display Setup
- Vehicle product knowledge
- ] product knowledge
- Product Knowledge
- Store Organization
- Sales floor organization
- Engaging with Diverse Customers
- Building Customer Loyalty
- Basic Mathematics
Languages
English
Full Professional
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Sales Associate
Lexus of Kendall
01.2020 - Current
Sales / Finance Manager
Advantage Auto Sales
01.2011 - 01.2019
Sales Representative
South Motors BMW
01.1999 - 01.2011
Retail Sales Manager
Nike
01.1992 - 01.1996
No Degree - Computer Programer
High Tech School of Miami
High School Diploma -
La Salle
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