Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Norman Bolin

Republic,MO

Summary

Hard-working professional with over 31 years of experience. Devoted to giving every customer a positive, memorable experience. A proven knowledge of inventory control, merchandising, and distribution management. Aiming to leverage my skills to successfully fill the Customer Service Representative role at your company.

Overview

36
36
years of professional experience

Work History

Branch Manager

Monday Trailers and Equipment
Springfield, MO
10.2021 - Current
  • Manage daily operations of the trailer and equipment branch.
  • Oversee staff training and development programs for team members.
  • Coordinate inventory management and procurement of equipment and supplies.
  • Develop customer relationships to enhance service satisfaction.
  • Analyze sales trends to inform inventory purchasing decisions.
  • Handle customer inquiries and resolved service-related issues promptly.
  • Manage staff scheduling, hiring, and training processes.
  • Direct daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Provide guidance and support to team members regarding problem resolution and customer service issues.
  • Resolve escalated customer complaints in a timely manner.
  • Build strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Assign duties to employees and examined work for accuracy, neatness and timeliness.
  • Establish and built customer relationships through targeted outreach and initiatives.
  • Establish strong working relationships with external partners such as vendors and suppliers.
  • Assist other branches when needed during peak periods or special projects.
  • Maintain up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
  • Analyze data to identify trends related to products, services, customers and markets served by the branch.

Assistant Branch Manager

Dexter Distribution/RedNeck Trailer Supplies
Springfield, MO
11.1998 - 10.2021
  • Supervised employees across sales, warehouse operations, inventory management, delivery driving, and cash reconciliation.
  • Conducted inventory assessments and reordered stock upon reaching specified thresholds.
  • Hired, trained, and evaluated personnel in sales, warehouse, and delivery roles, with appropriate promotions or terminations.
  • Assigned specific duties to employees based on operational needs.
  • Enforced safety, health, and security regulations consistently.
  • Performed tasks of subordinates, including cleaning, organizing displays, and selling merchandise.
  • Developed work schedules and maintained accurate records of employee schedules and time cards.
  • Assessed condition of products for resale or storage to ensure quality compliance.

Production Manager

Kitterman
Kansas City, MO
05.1997 - 11.1998
  • Oversee activities directly related to making plastic products.
  • Manage staff, preparing work schedules and assigning specific duties.
  • Manage the movement of goods into and out of production facilities.
  • Supervised daily production operations and ensured compliance with safety standards.
  • Trained new staff on operational procedures and equipment usage.
  • Conducted regular inspections of machinery to ensure proper functioning and maintenance.
  • Trained new employees on proper use of equipment, safety procedures, and job functions.
  • Monitored the daily operations of the production team, providing guidance and support as needed.
  • Coached and mentored employees to develop and enhance career skills.

Machine Operator

Little Tikes
Aurora, MO
10.1991 - 05.1997
  • Remove work pieces from machines and check to ensure that they conform to specifications.
  • Observe rotation machine operations, and adjust controls to ensure conformance with specified tolerances.
  • Position and secure workpieces on machines, using holding devices, measuring instruments, hand tools, and hoists.
  • Record production output.
  • Operated machinery to maintain production flow and meet deadlines.
  • Trained new operators on equipment handling and safety protocols.
  • Load raw materials into machines according to specified measurements.
  • Monitor the feed and speed of machines during the machining process.

Shift Manager

McDonalds
Mount Vernon, MO
08.1989 - 10.1991
  • Serve customers for dine-in and carry-out food.
  • Accept payment from customers and make change as necessary.
  • Request and record customer orders and compute bills using cash registers.
  • Clean and organize the dining room, front line, and kitchen areas.
  • Prepare daily food items using proper safety precautions and sanitary measures.
  • Perform personnel activities, such as supervising and training employees.
  • Supervised daily operations and staff performance during shifts.
  • Trained new team members on safety protocols and operational procedures.

Education

High School Diploma -

Mount Vernon, MO
Mount Vernon, MO
05.1991

Skills

  • Sales expertise
  • Staff recruitment
  • Cash handling expertise
  • Employee development
  • Team player
  • Customer relationships
  • Client relationship management
  • Documentation
  • Staff management
  • Sales development
  • Performance reviews
  • Sales planning
  • Sales management
  • Branch operations management
  • Customer and vendor relations
  • Sales professional
  • Inventory management
  • Staff training

References

References available upon request

Timeline

Branch Manager

Monday Trailers and Equipment
10.2021 - Current

Assistant Branch Manager

Dexter Distribution/RedNeck Trailer Supplies
11.1998 - 10.2021

Production Manager

Kitterman
05.1997 - 11.1998

Machine Operator

Little Tikes
10.1991 - 05.1997

Shift Manager

McDonalds
08.1989 - 10.1991

High School Diploma -

Mount Vernon, MO

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Norman Bolin