Norman Bourque
Kaplan,LA
Summary
Responsive and hardworking Security Supervisor/ operations manager trained in conflict resolution, patrol and security planning. Accomplished in running tight shifts with minimal incidents and maximum control of building envelope. Understands importance of identifying and mitigating security loopholes.
Overview
17
17
years of professional experience
Work History
Security Field Supervisor
Southern Defense And Security
02.2021 - Current
- Conducted fire drills and other simulated emergencies to determine overall site safety.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
- Trained security workers on site-specified procedures.
- Developed and implemented security policies, procedures and systems to protect personnel, property and data.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Monitored and evaluated performance of security personnel and provided feedback to improve performance.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Developed and implemented strategies to prevent and respond to security incidents.
- Conducted regular patrols of facility to detect and deter security threats.
- Completed shift handover reports and debriefed next shift upon arrival.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Provided first-line support to shift workers during incidents and escalated situations as appropriate.
- Performed security investigations and reported findings to client management.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Conducted background checks of employees and visitors to verify clean character records and establish security compliance.
- Recorded daily security occurrences in site assignment log.
- Recorded incident reports with detailed accounts of occurrences.
- Collaborated with management to develop security policies and procedures.
- Oversaw team of security officers and managed scheduling and performance evaluations. On call every week, and also hire and Submit license to the State portal..
Armed Security Officer
Security, Safety And Consulting Llc
01.2021 - Current
- Investigated suspicious activities and persons to maintain security of premises.
- Responded quickly to incidents and assessed active situations for security concerns.
- Examined doors, windows and gates to verify security.
- Maintained confidentiality to protect sensitive information and prevent harmful release of information.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Operated communication equipment to maintain contact with other security personnel during emergency calls.
- Monitored CCTV cameras and alarm systems for security breaches.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Controlled access to property to secure facility and grounds from unauthorized entry.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Issued access cards to authorized personnel to monitor access points.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Completed full building and grounds patrols every Timeframe to spot and investigate concerns.
- Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
- Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
- Completed full building and grounds patrols to spot and investigate concerns.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Wrote Timeframe reports detailing visitors, incidents, and resolutions.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Wrote detailed reports of all security breaches and investigations.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Supported criminal investigations by collaborating fully with local law enforcement representatives.
- Maintained physical fitness to perform physically demanding job tasks.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Detailed theft, access violations, and other incidents with reports to boost success of future criminal or civil remediation.
Supervisor
Grand Isle Shipyard Inc.
12.2005 - 02.2021
- Evaluated staff performance and provided coaching to address inefficiencies.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Observed packing operations to verify conformance to specifications.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Developed and implemented customer service policies to enhance satisfaction.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Solicited customer feedback to identify and improve on areas of weakness.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Generated reports detailing findings and recommendations.
- Collected, arranged, and input information into database system.
- Created and managed project plans, timelines and budgets.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Monitored workflow to improve employee time management and increase productivity.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Developed effective improvement plans in alignment with goals and specifications.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Devised and implemented processes and procedures to streamline operations.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Achieved results by working with staff to meet established targets.
- Educated staff on organizational mission and goals to help employees achieve success.
- Boosted team performance by developing customer service training materials and conducting service training.
- Frequently inspected production area to verify proper equipment operation.
Education
Welding -
Gulf Area Technical College
Abbeville, LA05.1997
Skills
- Compliance Management
- CCTV Expertise
- Asset Protection
- Local and State Laws
- Daily Status Reports
- Field Operations
- Safety Violations
- Program Auditing
- Windows Vista
- Safety and Security Regulations
- Security Resource Management
- Criminal Law
- Report Analysis
- Safety and Security
- Investigative Procedures
- Closed Circuit TV Systems
- Corrective Actions
- Access Systems and Patrol
- Emergency Situations
- Administrative Duties
- Operational Effectiveness
- Security Officer Training
- Commercial Property
- Evidence Preservation
- Company Risk Mitigation
- Security Team Leadership
- Awareness Programs
- File and Records Management
- Interrogation Techniques
- Skilled in Conflict Resolution
- Quality Production
- Physical Security Information Management
- Performance Evaluations
- Safety Gear
- Incident Maintenance
- Digital and IP Video
- Security Agency Manager Certification, State Name]
- Weapons Screening
- Investigations Expertise
- Property Patrol
- Firearms Training
- Physical Restraint Training
- Alarm Response
- Crime Prevention
- Security Assessments
- Premises Patrols
Timeline
Security Field Supervisor
Southern Defense And Security
02.2021 - Current
Armed Security Officer
Security, Safety And Consulting Llc
01.2021 - Current
Supervisor
Grand Isle Shipyard Inc.
12.2005 - 02.2021
Welding -
Gulf Area Technical College
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