Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Awards
Generic

Norman Camp

Santa Fe,NM

Summary

Compassionate advocate with 10+ years in direct care, youth support, and community service. Experienced in crisis intervention, case management, and patient-centered advocacy. Pursuing psychology career to expand impact in counseling and mental health.

Overview

13
13
years of professional experience

Work History

Home Health Aide

Giving Home Health Care
12.2024 - Current
  • Provide daily living and mobility support to patients, promoting independence.
  • Ensure safe medication reminders and maintain dignified care environments.
  • Implemented personalized health action plans for clients that resulted in better management of chronic conditions and improved overall wellbeing.

Signal Technician

City of Santa Fe
11.2022 - 12.2024
  • Maintained systems vital to public safety, ensuring community reliability.
  • Collaborated with teams to solve technical issues under pressure.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.

Transit Operator

City of Santa Fe
07.2015 - 11.2022
  • Ensured safe transport for vulnerable riders, assisting with mobility needs.
  • Supported access to healthcare, education, and employment.
  • Followed all local traffic laws while operating various types of public transportation vehicles.
  • Assisted passengers with disabilities, ensuring a comfortable and accessible travel experience.

Youth Advocate/Case Manager

Youth Shelters
12.2015 - 03.2021
  • Supported at-risk youth with crisis intervention and structured routines.
  • Developed case plans, connected residents to housing, education, and counseling.
  • Conducted assessments to determine types of services individuals required.
  • Maintained accurate case records and documentation in compliance with organizational standards and confidentiality guidelines.

Hiring Manager

Murphy USA
05.2012 - 09.2019
  • Trained and mentored 25+ staff, creating supportive, team-focused culture.
  • Recognized nationally for leadership with Top Store awards.
  • Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
  • Improved onboarding experience for new hires, creating a comprehensive orientation program.

Education

Associate of Arts - Psychology

Santa Fe Community College
Santa Fe, NM
03-2017

High School Diploma -

Aztec Homeschooling
Santa Fe, NM
05-2011

Skills

  • Crisis Intervention & De-escalation
  • Case Management & Advocacy
  • Patient Care & Support Services
  • Mental Health & Counseling Principles
  • Community Resource Coordination
  • Conflict Resolution & Mediation
  • Disability & Accessibility Support
  • Communication & Active Listening

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 25 staff members.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Timeline

Home Health Aide

Giving Home Health Care
12.2024 - Current

Signal Technician

City of Santa Fe
11.2022 - 12.2024

Youth Advocate/Case Manager

Youth Shelters
12.2015 - 03.2021

Transit Operator

City of Santa Fe
07.2015 - 11.2022

Hiring Manager

Murphy USA
05.2012 - 09.2019

Associate of Arts - Psychology

Santa Fe Community College

High School Diploma -

Aztec Homeschooling

Awards

Employee of the Year (2013–2017), Top Store in Nation (2016–2019), Highest Sales (2015), Top Trainer (2016)

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