Norman Camp
Santa Fe,NM
Summary
Compassionate advocate with 10+ years in direct care, youth support, and community service. Experienced in crisis intervention, case management, and patient-centered advocacy. Pursuing psychology career to expand impact in counseling and mental health.
Overview
13
13
years of professional experience
Work History
Home Health Aide
Giving Home Health Care
Santa Fe, NM
12.2024 - Current
- Provide daily living and mobility support to patients, promoting independence.
- Ensure safe medication reminders and maintain dignified care environments.
- Implemented personalized health action plans for clients that resulted in better management of chronic conditions and improved overall wellbeing.
Signal Technician
City of Santa Fe
Santa Fe, NM
11.2022 - 12.2024
- Maintained systems vital to public safety, ensuring community reliability.
- Collaborated with teams to solve technical issues under pressure.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Transit Operator
City of Santa Fe
Santa Fe, NM
07.2015 - 11.2022
- Ensured safe transport for vulnerable riders, assisting with mobility needs.
- Supported access to healthcare, education, and employment.
- Followed all local traffic laws while operating various types of public transportation vehicles.
- Assisted passengers with disabilities, ensuring a comfortable and accessible travel experience.
Youth Advocate/Case Manager
Youth Shelters
Santa Fe, NM
12.2015 - 03.2021
- Supported at-risk youth with crisis intervention and structured routines.
- Developed case plans, connected residents to housing, education, and counseling.
- Conducted assessments to determine types of services individuals required.
- Maintained accurate case records and documentation in compliance with organizational standards and confidentiality guidelines.
Hiring Manager
Murphy USA
Santa Fe, NM
05.2012 - 09.2019
- Trained and mentored 25+ staff, creating supportive, team-focused culture.
- Recognized nationally for leadership with Top Store awards.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Improved onboarding experience for new hires, creating a comprehensive orientation program.
Education
Associate of Arts - Psychology
Santa Fe Community College
Santa Fe, NM03-2017
High School Diploma -
Aztec Homeschooling
Santa Fe, NM05-2011
Skills
- Crisis Intervention & De-escalation
- Case Management & Advocacy
- Patient Care & Support Services
- Mental Health & Counseling Principles
- Community Resource Coordination
- Conflict Resolution & Mediation
- Disability & Accessibility Support
- Communication & Active Listening
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 25 staff members.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Home Health Aide
Giving Home Health Care
12.2024 - Current
Signal Technician
City of Santa Fe
11.2022 - 12.2024
Youth Advocate/Case Manager
Youth Shelters
12.2015 - 03.2021
Transit Operator
City of Santa Fe
07.2015 - 11.2022
Hiring Manager
Murphy USA
05.2012 - 09.2019
Associate of Arts - Psychology
Santa Fe Community College
High School Diploma -
Aztec Homeschooling
Awards
Employee of the Year (2013–2017), Top Store in Nation (2016–2019), Highest Sales (2015), Top Trainer (2016)