Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Norman Cano

Aurora,CO

Summary

Dynamic professional with a proven track record at SCSI, excelling in client relationship management and customized solution development. Skilled in preventive maintenance and mechanical troubleshooting, I enhance customer satisfaction through effective problem-solving and communication. Committed to achieving sales goals while fostering a collaborative team environment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant Account Manager

SCSI
03.2025 - Current
  • Managed client relationships, resulting in increased retention and loyalty.
  • Developed customized solutions for clients by thoroughly understanding their unique needs and priorities.
  • Collaborated with sales teams to identify upselling opportunities and grow revenue.
  • Resolved complex billing issues, improving customer satisfaction levels while maintaining company revenue streams.
  • Set and achieved company defined sales goals.

Maintenance Technician

Waterton Associates
06.2023 - Current
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Followed safety protocols to minimize workplace accidents.
  • Inspected and maintained equipment to keep items in top working condition.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
  • Improved equipment functionality by conducting regular maintenance checks and repairs.
  • Contributed to a safer work environment, promptly addressing any identified hazards or concerns.

Manager

Burger King
01.2022 - 11.2022
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Education

High School Diploma -

Overland High School
Aurora, CO
12.2022

Skills

  • Preventive Maintenance
  • Problem solving ability
  • Building Maintenance
  • Mechanical Troubleshooting
  • Troubleshooting skills
  • Safety awareness
  • Parts Replacement
  • Equipment Installation
  • Equipment Repair
  • Plumbing
  • Painting
  • Plumbing Repairs
  • Apartment Maintenance
  • Groundskeeping
  • Microsoft Excel
  • Invoice processing
  • Business growth and retention
  • Payroll administration
  • Teamwork
  • Multitasking
  • Problem-solving abilities
  • Excellent communication
  • Customer satisfaction

Certification

Certified pool operator

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Assistant Account Manager

SCSI
03.2025 - Current

Maintenance Technician

Waterton Associates
06.2023 - Current

Manager

Burger King
01.2022 - 11.2022

High School Diploma -

Overland High School

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