NORMAN DAVIS, MNCM
Summary
Innovative and experienced IT professional with expertise in project management and creative problem-solving. Skilled in project coordination, IT management, trouble shooting, and innovative solution development. Committed to creating engaging and meaningful content for end users.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Director of IT & Fiber Operations
City Of Commerce
03.2021 - Current
- Oversees IT and fiber operations aligned with city's strategic plan and goals established by City Manager.
- Applies strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Creates and manages project plans, timelines and budgets: IT and fiber FY23 operations budget totaling 630k.
- Initiated and completed project management/capital projects consisting of, but not limited to: migration of city to .gov; developed new city website, updated to Microsoft 365 government, citywide installation of Verkada camera and access control.
- Supports creation of detailed, technical financial models to value potential acquisition targets.
- Increased fiber revenue, to 315k, which was 88% return on investment. This was also 32% higher then projected.
- Managing five year capital project budget for fiber totaling 246k.
- Cultivates positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Devises and implements processes and procedures to streamline operations.
- Provides reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Achieves results by working with staff to meet established targets.
- Handles customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Develops and implements customer service policies to enhance satisfaction.
- Solicits customer feedback to identify and improve on areas of weakness.
- Implementation of developed backup and disaster recovery processes in event of system failure.
- Monitors workflow to improve employee time management and increase productivity.
- Maintains security of all data and networks associated with City of Commerce.
- Maintains overall safe work environment with employee training programs and enforcement of safety procedures.
- Enforces rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Conducts routine inspections to check quality and compliance with established specifications.
- Frequently inspects production area to verify proper equipment operation.
- Conducts regular reviews of operations and identified areas for improvement.
- Generates reports detailing findings for recommendations.
- Develops and updates tracking spreadsheets for process monitoring and reporting.
Chief Executive Officer
Harold Byrd American Legion Post 66
07.2018 - 12.2022
- Established foundational processes for business operations.
- Directed technological improvements, developed company website and oversaw all IT projects.
- Managed financial, operational budget cost of 2.7M to optimize business performance.
- Built productive relationships with industry partners and competitors to support strategic business objectives, (In 2022, negotiated legion for filming productions of TV drama series Sweet Magnolias on Netflix).
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business and membership growth.
- Each year increased membership growth by at least 25% over projections.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Implemented strong hiring and training techniques to promote team cohesiveness and streamline overall workflow.
- Cultivated company-wide culture of innovation and collaboration.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Sr. Systems Manager
Tech Island Associates, L.L.C
03.2017 - 06.2018
- Established Project Management procedures to assist the use of standard operating procedures.
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
- Documented testing procedures for developers and future testing use.
- Implemented SQL and FileMaker database Servers within a Windows 2016 server environment.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Network administrator providing support for businesses that had no onsite technical support personnel.
- Created web-based FileMaker Database inventory system that supported 3rd party vendors securely.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
- Advised developers on problems with databases, performance and other issues.
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
- Developed and maintained defect databases for known issues.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
- Completed in-depth usability testing on Windows, Android and iOS mobile devices.
- Incorporated delivery requirements into planning of testing schedules.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
Sr. Systems Administrator - Dev/Ops Engineer
22squared
03.2014 - 02.2017
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements for largest independent advertising agency in US.
- Strong change management process and executing release plan/schedules across multiple teams using variety of communication tools.
- Managed staff of 7 technical managers with responsibility of 75 personnel.
- Developed and implemented project plans and with focus on ROI.
- Built databases and table structures for web applications.
- Experience leading Active Directory engineering, design, deployments, decommission, and application upgrade projects.
- Provided Cisco Meraki network and Avaya telecommunication support.
- Designed and developed analytical data structures.
- Implemented and support Zendesk helpdesk system.
- Supervised work of programmers, designers and technicians, assigned tasks and monitored performance against targets.
- Conducted data modeling, performance and integration testing.
- Investigated new and emerging software applications to select and implement administrative information systems.
- Developed conversion and system implementation plans.
- Developed next generation integration platform for internal applications.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements
Senior Network Engineer
Headquarters Mastering Studio
03.2008 - 03.2014
- Planned and implemented effective disaster recovery and business continuity solutions for top rated Grammy nominating Mastering Studio.
- Implemented and supported Windows Server 2012 and Exchange environment.
- Built and improved network documentation and training procedures to lead successful team completing high-quality work.
- Experienced with ZenDesk and Remedy Service Management software.
- Established and monitored key performance metrics to verify consistent compliance with important networking standards.
- Implemented and supported PowerSchool Server along with being a certified Instructor.
- Analyzed existing network and application architectures, presenting findings on possible enhancements and improvements to senior decision-makers.
- Configured, tested and maintained LAN/WAN components and connections.
- Managed purchasing and installation of networking equipment such as core routers and switches.
- Recommended network security standards and upgrades to management.
- Led planning and technical design activities for routine operations and special projects.
Senior Quality Support Engineer
Promethean, Inc
03.2003 - 02.2008
- Contributed to root cause analysis to determine core reason for failures and errors for Promethean largest manufacture worldwide of smart electronic whiteboards.
- Project Manager with team size of 325 personnel consisting of principals, teachers, students, and technicians
- Managed implementation of smart whiteboards with major school districts across United States.
- Performed quality inspections and drafted reports to detail non-conforming material issues.
- Coordinated and managed all installations projects for major school districts across US.
- Provided onsite support of Promethean Interactive whiteboard for major school districts.
- Designed and maintained FileMaker database of certified installations throughout United States.
- Led problem-solving activities to quickly identify and permanently resolve quality and productivity issues.
- Maintained compliance with industry standards and regulatory compliance during managed projects.
- Researched and evaluated new techniques and technologies to improve product quality.
Education
Master of Science - Information Security
Keller Graduate School of Management
Decatur, GA03.2018
Bachelor of Science - Network And Communications Management
DeVry University
Decatur, GA03.2015
Skills
- PMP- expected 2/2024
- Operating Systems: Windows Server 2019, Windows 10, and Mac OS X
- Software: Cisco Meraki, Office 365, Microsoft Access 365, Project 2019, Exchange 2016, VMware, Visio 2019, and Citrix
- Hardware: Cisco routers and switches, Palo Alto and Checkpoint firewalls, and Windows 2016 Enterprise Servers
- Cloud Providers: Amazon Web Services (AWS), Dropbox, Google Cloud, Rackspace, Salesforce, and Citrix
- Network Protocols: TCP/IP, IPsec, RIPv2, VPN, IPv4, IPv6, and SSL
Accomplishments
- Lead technical teams that supported over 1500 employees worldwide
- Over 10,000 hours of Project Management experience
- Created training videos for Windows, Mac and Linux systems
- Specialize in Corporate Active Directory projects
- Have finished 95% of all projects on schedule and within budget
- Implemented Cisco Meraki Enterprise routers and switches in LAN and WAN environments
- Red hat and Ubuntu Linux server implementation to include FTP and Apache servers
- Improved queries, indexes and database schema using MySQL
- Implemented Avaya Unified Messaging Server, gatekeepers and VPN solutions
- Deployed VPN configuration and server management for remote Linux and Windows servers, Certifications: Windows Server, Power School Certified, and currently renewing A+ and Network+ certifications
Certification
Network System Administration Project Management Software/Systems Implementation Testing/Scripting/Documentation Strategic Technology Planning SQL Queries & Data Modeling Database Design & Management Disaster Recovery Planning Dev/Ops Engineer
Affiliations
- Project Management Institute
- Leadership North Fulton- class of 2008
- Fiber Network Alliance
- AMVETS
Timeline
Director of IT & Fiber Operations
City Of Commerce
03.2021 - Current
Chief Executive Officer
Harold Byrd American Legion Post 66
07.2018 - 12.2022
Sr. Systems Manager
Tech Island Associates, L.L.C
03.2017 - 06.2018
Sr. Systems Administrator - Dev/Ops Engineer
22squared
03.2014 - 02.2017
Senior Network Engineer
Headquarters Mastering Studio
03.2008 - 03.2014
Senior Quality Support Engineer
Promethean, Inc
03.2003 - 02.2008
Master of Science - Information Security
Keller Graduate School of Management
Bachelor of Science - Network And Communications Management
DeVry University
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