Creative pastry chef/cake decorator/baker/ECT. Have experienced every position from a 56 Year old Family Owned Bakery/Restaurant including maintenance skills
Overview
42
42
years of professional experience
1
1
Certification
Work History
Business Owner/Operator Bakery and Restuarant
Norman Deising Deisings Bakery And Restuarant
08.1980 - 03.2022
Oversaw end-to-end business processes to maintain proficiency and profitability.
Consulted with customers to assess needs and propose optimal solutions.
Trained and motivated employees to perform daily business functions.
Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
Put together realistic budgets based upon costs and fees for successfully operating business.
Kept all building areas and equipment functional and well-organized to promote business performance.
Monitored staff performance, providing final-say assessment over inquiries.
Employed prompt decision-making and in-depth research to resolve issues.
Led screening, hiring and staff scheduling to maintain compliance with group goals.
Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
Spearheaded business-related aims to meet tactical planning initiatives.
Lent business acumen to meet day-to-day strategic objectives.
Introduced new methods, practices, and systems to reduce turnaround time.
Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
Assessed damaged materials and notified maintenance personnel of needed repairs.
Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Conducted target market research to discover customer needs and analyze competitor trends.
Education
High School Diploma -
Kingston High School
Kingston, NY
06.1984
Skills
Business Consulting
Employee Motivation and Performance
System Optimization
Showcase Design
Purchase Packaging
Sales Goal Attainment
Retail Sales
Building Customer Loyalty
Store Policies and Procedures
Strategic Selling
Customer Needs Assessment
Time Management
Assigning Tasks
Suggestive Selling
Sales Records Management
Proper Staffing
Store Opening and Closing
Excellent Written and Verbal Communication
Complaint Management
Repair Cost Estimation
Safety and Cleanliness Standards
Delivery Arrangements
Merchandise Receiving and Handling
Documentation and Recordkeeping
Cash Handling
Stocking and Receiving
Merchandising and Display
Persuasive Selling
Product Knowledge
Positive Customer Engagement
Customer Buying Habits
Returns and Exchanges
Communications Strategies
Maintaining Clean Work Areas
Answering Customer Questions
Leadership
Cash Register Operation
Certification
Culinary Institute of America N.Y.= Ice carving, cake decorating, french Patisserie. Associate of arts Dunwoody College of Technology Minneapolis, MN.[1986] Science of Baking, Cake Decorating, Pastry Chef ECT.