Norman Felder
Pembroke Pines,FL
Summary
Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Dependable, professional and considered a highly effective communicator with the ability to handle various tasks simultaneously. A smart Air Traffic Controller with an eye on safety and promoting a calm demeanor.
Overview
35
35
years of professional experience
Work History
Sr. Training Analyst
SAIC
Miami, FL
06.2023 - Current
- Explained goals and expectations required of trainees.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Drove changes to different areas of operations to align company with HR strategies.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Participated and attended meetings or seminars to obtain information for use in training programs or to inform management of training program status.
- Used role playing, lectures and simulations to present information in variety of instructional techniques and formats.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
- Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
- Remained up-to-date with developments in area of expertise by reading current journals, books or magazine articles.
Sr. Training Analyst
SAIC
Philadelphia, PA
01.2021 - 04.2023
- Assisted in developing and implementing different workflows and communication processes.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Explained goals and expectations required of trainees.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Participated and attended meetings or seminars to obtain information for use in training programs or to inform management of training program status.
- Created and offered additional materials to enhance training.
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
- Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
ATCS
FAA
MIA TRACON, FL
04.1995 - 09.2016
- Contributed to development, planning and completion of project initiatives.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Recognized by management for providing exceptional customer service.
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
- Created and offered additional materials to enhance training.
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
- Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
ATCS
FAA
JAN ATCT, MS
02.1990 - 03.1995
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Directed on-ground emergency management activities.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Evaluated progress of flights by monitoring aircraft positions, aeronautical information, navigational charts and weather conditions.
- Requested modifications to altitude, routes or flight schedule according to air traffic and weather conditions affecting flight safety.
- Developed flight plans and reported on airport conditions and turbulence forecasts.
- Monitored and directed movement of aircraft on ground and in air, using radar, computers or visual references.
Education
Bachelor of Science - Industrial Technology
Alcorn State University
Lorman, MS05.1989
High School Diploma -
Southern University Laboratory High School
Baton Rouge, LA05.1984
Skills
- Basic math
- Friendly, positive attitude
- Computer skills
- Customer service
- Organizational skills
- Teambuilding
- Training & Development
- Multitasking
- People skills
- Organization
- Relationship building
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
Timeline
Sr. Training Analyst
SAIC
06.2023 - Current
Sr. Training Analyst
SAIC
01.2021 - 04.2023
ATCS
FAA
04.1995 - 09.2016
ATCS
FAA
02.1990 - 03.1995
Bachelor of Science - Industrial Technology
Alcorn State University
High School Diploma -
Southern University Laboratory High School
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