Summary
Overview
Work History
Education
Skills
Timeline
Generic

Norman Gilmore III

Houston

Summary

Operations professional with strong track record in optimizing processes and driving efficiency. Skilled in team leadership, strategic planning, and problem-solving. Recognized for delivering impactful results through effective collaboration and adaptability to changing needs. Known for strong communication, analytical thinking, and ability to manage multiple priorities.

Overview

14
14
years of professional experience

Work History

Ops Manager

FedEx
09.2019 - Current
  • Hiring, training, coaching, performance evaluation, and disciplinary actions for operational staff.
  • Balanced competing priorities in a dynamic environment, ensuring timely completion of tasks while maintaining high standards for quality and safety.
  • Scheduling staff, assigning tasks, and managing workflow to optimize package sorting and movement within the facility.
  • Tracking key metrics like on-time delivery rates, productivity levels, and cost efficiency to identify areas for improvement.
  • Identifying and resolving operational issues promptly to minimize disruptions.
  • Maintaining clear communication with staff, other departments, and customers.
  • Mentored team members, fostering skills development and improving overall workforce performance.

Lead Technician

Worldwide Oilfield Machine Inc.
05.2011 - 10.2018
  • Oversaw daily operations, ensuring adherence to safety protocols and operational standards.
  • Trained and mentored junior technicians, fostering skill development and team cohesion.
  • Implemented process improvements, enhancing efficiency in troubleshooting and repairs.
  • Coordinated maintenance schedules, minimizing downtime and optimizing resource allocation.
  • Managed inventory control, ensuring availability of essential tools and parts for operations.
  • Collaborated with cross-functional teams to resolve complex technical issues effectively.
  • Planned, scheduled, and delegated daily work to team of employees.
  • Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.

Education

Associate of Arts - Education

Lone Star College
Houston, TX
05-2017

Skills

  • Standard operating procedures
  • Employee engagement
  • Problem-solving
  • Health and safety compliance
  • Project leadership
  • Unsurpassed work ethic
  • Switcher certified and trainer
  • Experienced in certifications

Timeline

Ops Manager

FedEx
09.2019 - Current

Lead Technician

Worldwide Oilfield Machine Inc.
05.2011 - 10.2018

Associate of Arts - Education

Lone Star College

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