Norman W. Handy, III
Summary
Highly experienced Associate IT Director and Senior IT Infrastructure Architect adept at spearheading large-scale Infrastructure, Datacenter Modernizations, and Migration Projects. Proven track record as an IT Director, Senior Architect, and Project Manager. Possesses unique ability to effectively oversee and provide subject matter expertise on all aspects of Infrastructure Towers for Global Customers. Combining managerial skills with technical prowess, excels in managing and delivering successful outcomes for expansive projects.
Overview
30
30
years of professional experience
Work History
Associate Director – Infrastructure and Cloud Services Delivery/AI
Kyndryl
01.2022 - 08.2024
- Company Overview: formally IBM Global Technology Services
- Overall Lead Architect for our Large Customers Infrastructure Projects (Fortune 500)
- Overall Lead Architect for - Discovery Teams, Infrastructure Architects and SME Teams, Compute, Network and Storage Architecture Teams
- Responsible for team building, hiring, direction and overall guidance and management for Globally diverse technologies team members
- Development of complex Migrations and Service Delivery Modernization plans
- Liaison with Sales teams and Client executives to cost out aforementioned strategies and solutions
- Participate in Vendor selection and negotiations process
- Responsible for the discovery and creation of additional opportunities with existing Clients/Customers
- Responsible for Creating Architectural and Infrastructure designs for Customer needs and development of staff to execute
- Responsible for Delivery on Kyndryl major accounts from design to execution
- Led teams of up to 40 personnel, supervising daily performance as well as training and improvement plans.
- Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
- Mentored junior staff members, providing guidance on professional development opportunities and career progression paths within the company.
- Improved overall team efficiency by streamlining project management processes and implementing new collaboration tools.
Contractor – Senior Infrastructure Architect
Iconic Solutions
01.2017 - 01.2022
- Company Overview: Florida Blue
- Evaluate, Analyze and Make Recommendations on Technical Infrastructure
- Ensure alternative solutions and improvements meet the system’s needs by introducing alternative technologies to improve or enhance client information systems to support organizational goals
- Design and review process of new systems including developing and documenting proposed changes that need to be implemented or integrated across the working platforms of the IT department
- Formulate detailed plans to add new systems to the existing core infrastructure, including logistics plans for conducting physical integration of hardware, while providing technical direction and support throughout this process
- Establish and Monitor Enterprise Infrastructure Architecture Process
- Promote organization architecture process and results to organization inclusive of business leaders and enterprise’s IT
- Develop implementation plan for infrastructure architecture on basis of IT strategies and business requirements
- Consult project teams to fit infrastructure architecture assignments and identify need to modify infrastructure architecture to attain project requirements
- Identify need to change technical architecture to incorporate infrastructure needs
- Evaluate and Approve Infrastructure Recommendations and Changes
- Active in working with Vendors for solutions designs and pricing
- Florida Blue
Consultant – Senior Infrastructure Architect / Program Manager
Prospect Medical
- Infrastructure Architects Team Lead
- Transition and Transformation Lead Architect/Project Manager
- Maintained Project deliverables, timelines, resource allocations, and costs
- Work with Senior VP’s and other Senior Executives in the evaluation and portfolio analysis of acquired IT Infrastructure
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
- Negotiated contracts on behalf of clients, securing favorable terms that contributed to their overall success.
Associate Director - Cognizant Infrastructure Services
Cognizant Technology Solutions
01.2013 - 12.2017
- Hands on Technical Manager and Infrastructure Architecture Team Lead
- Work with and collaborated with sales team to facilitate Infrastructure services, architecture and delivery
- Managed a team of diverse Architects specializing in Storage, Network, Compute, Cloud and Data Center Infrastructures
- Subject Matter Expert on Data Center Migrations and transformation to include discovery, design, implementation and complex migrations
- Directly responsible for Vendor interactions in developing solutions for customers
- Created Standards within IT Architecture and Infrastructure as an evangelist
- Led teams of up to 80 personnel, supervising daily performance as well as training and improvement plans.
Technical Solutions Manager (Global)
IBM Global Business Services
06.2006 - 12.2013
- Technical Lead – Enterprise Data Center Infrastructure and Migration Services
- Global Sales lead for IBM Professional services and Technology offerings
- Integrated external stakeholder views to broaden research into solution proposals and bids.
- Contributed to the establishment of a positive work environment, promoting collaboration and open communication among team members for optimal project outcomes.
- Simplified complex technical solution frameworks into digestible documentation and presentations for consumption by senior leadership.
- Assist clients with strategic outlook and direction by keeping abreast of current technologies, innovations, and technological changes and advancements
- Liaison between IT organization and Business units to map Business to technology deliverables
- Responsible for creating Project Plans, Application Migration plans, Business Strategies for ROI and TCO, and overall long term Data Center and Storage Architecture planning
Education
BS - Computer Science
Jackson State University
01.1986
Skills
- Skilled in Microsoft 365 Suite
- IT Infrastructure Optimization
- Adept at Managing Projects and Programs
- Client Relationship Management
- Creative Problem-Solving
- Team leadership & development
Industries
- Communications
- Telecommunications
- Entertainment
- Transportation
- Financial
- Manufacturing
- Retail
- Government
Operating Systems
- Windows
- VMware
- AIX
- RHEL
- Some Solaris
- HP/UX
Hardware
- All Dell, IBM, and HP Servers
- Dell Compellent
- All IBM, EMC, Hitachi, NetApp Storage
- SimpliVity
- Nutanix
- Cisco UCS
- Meraki Switches
Timeline
Associate Director – Infrastructure and Cloud Services Delivery/AI
Kyndryl
01.2022 - 08.2024
Contractor – Senior Infrastructure Architect
Iconic Solutions
01.2017 - 01.2022
Associate Director - Cognizant Infrastructure Services
Cognizant Technology Solutions
01.2013 - 12.2017
Technical Solutions Manager (Global)
IBM Global Business Services
06.2006 - 12.2013
Consultant – Senior Infrastructure Architect / Program Manager
Prospect Medical
BS - Computer Science
Jackson State University
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