Summary
Overview
Work History
Education
Skills
Timeline
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Norman Howard

Phenix City,AL

Summary

Committed and focused candidate successful at managing multiple priorities with a focus on attention to details while meeting department and organizational goals.

Overview

36
36
years of professional experience

Work History

Manager - Senior Leader, Client Operations Support

TSYS
08.2006 - 08.2021
  • Led multiple client facing support teams responsible for our client's day to day processing operation.
  • Collaborated with cross-functional departments to ensure successful client product launches and client readiness.
  • Streamlined operations for increased team efficiency and client satisfaction by continuously transforming our operating model.
  • Facilitated seamless business support transition during client implementations ensuring minimal disruption to the clients ongoing operations.
  • Fostered a work culture of collaboration and inclusion across teams to increase morale and reduce turnover.


Client System Analyst Consultant (CSA)

TSYS
03.1996 - 07.2006
  • Subject Matter Expert serving as the daily point of contact for our clients.
  • Incident Management - Resolve client and internal issues by analyzing data, identifying root cause, testing and implementing best solutions.
  • Consulted on, Implemented and verified all changes to the clients system processing options.
  • Provide consulting to clients and internal departments on system functionality and capabilities.
  • Balanced multiple priorities daily while maintaining composure under pressure situations.


Production Machine Operator

TSYS
07.1985 - 04.1996
  • Operated various types of machinery required for end to end production and processing of cardholder statements and credit cards.
  • Enhanced production efficiency by performing routine machine set-up, adjustments, maintenance and troubleshooting issues.
  • Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
  • Increased product quality through meticulous monitoring of machine settings and verification of output.
  • Streamlined workflow by maintaining clean and organized workstation, adhering to safety protocols.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Managed material needed for statement processing to include, ordering and maintaining adequate supply, filled operator requisitions, and ensured revision of material for accuracy.

Education

Some College (No Degree) -

Pacelli High School
Columbus, GA

Chattahoochee Valley Community College
Phenix City, AL

Skills

  • Collaborative Team Work
  • Machinery Operations
  • Detail Oriented
  • Problem Solving
  • Team Building and Motivation
  • Adaptability

Timeline

Manager - Senior Leader, Client Operations Support

TSYS
08.2006 - 08.2021

Client System Analyst Consultant (CSA)

TSYS
03.1996 - 07.2006

Production Machine Operator

TSYS
07.1985 - 04.1996

Some College (No Degree) -

Pacelli High School

Chattahoochee Valley Community College

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Norman Howard