Norman Jackson

Dynamic hospitality professional with experience as Assistant General Manager, effectively acting in the General Manager role.

• Enforced quality assurance protocols to deliver ideal customer experiences.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Assisted in recruiting, hiring and training of team members.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Increased customer satisfaction by addressing and resolving concerns in a timely manner.
• Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
• Developed and implemented policies and procedures to improve customer service and satisfaction.
• Handled cash accurately and prepared deposits.

• Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
• Monitored inventory levels to maintain appropriate stock of essential supplies, avoiding costly delays due to shortages.
• Promoted a culture of teamwork by encouraging open communication and collaboration among drivers and support staff.
• Utilized GPS technology to track driver progress, adjusting routes as needed to optimize delivery times.
• Kept detailed mileage and fuel reports to track overall fuel costs.
• Loaded truck and properly secured items to prevent damage for deliveries.
• Completed on-time deliveries by choosing best and most efficient routes.
• Delivered packages to customer doorsteps and business offices.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Maintained upbeat, positive attitude in busy, customer-focused environment.

• Assisted in the recruitment of new drivers by conducting interviews and evaluating driving skills.
• Ensured proper handling of sensitive materials during transport, adhering strictly to company guidelines.
• Verified accuracy of all deliveries against order forms.
• Maintained strong relationships with clients through proactive communication and personalized service.
• Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
• Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
• Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
• Kept detailed mileage and fuel reports to track overall fuel costs.
• Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
• Motivated workers to exceptional performance through implementation of new strategies.
• Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
• Reduced fuel costs through effective route planning and vehicle maintenance strategies.
• Ensured compliance with all local, state, and federal regulations related to transportation and deliveries.