Summary
Overview
Work History
Education
Skills
Timeline
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Norman Johnson II

Tucson,AZ

Summary

Focused Stocker considered a team player and reliable employee. Customer service-oriented and committed to quality assurance. Pursuing a role where hard work and dedication will be highly valued. Responsible Stocker with excellent blocking, facing and customer service skills coupled with 10 years of experience. Fast worker with attention to detail and completeness. Effective at working in fast-paced grocery environments to restock and arrange merchandise in an appealing way. Upbeat and friendly team player with a good attitude and willingness to take on any task. Enthusiastic individual experienced in stocking shelves for variety of organizations. Offering engaging and pleasant personality combined with background building customer relationships. Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments. Diligent Inventory Specialist with talent for working with diverse product lines and multiple store locations. Skilled in unloading trucks, moving merchandise and stocking shelves. Enthusiastic, positive and dedicated professional proficient in correct procedures for stocking and rotating merchandise. Physically fit and active. Hardworking Inventory Specialist bringing 8 years of retail experience. Driven to maximize customer engagement and sales revenues. Organized and resourceful team player. Proven skills in supporting warehouse operations by keeping accurate records and checking shipments. Detail-oriented in evaluating products, processing paperwork and coordinating movements around warehouse locations. Familiar with operating equipment and staying on top of maintenance demands.

Overview

13
13
years of professional experience

Work History

Grocery Stocker

Alaska Commercial Co.
01.2023 - 11.2023
  • Conducted daily inspections of assigned aisles to identify low-inventory items, initiating prompt restocking actions as necessary.
  • Planned and scheduled projects and directly performed installations.
  • Contributed to a positive store atmosphere by maintaining a professional and courteous demeanor while interacting with customers and coworkers.
  • Aided in loss prevention efforts by monitoring high-theft areas and reporting suspicious activity to management as needed.
  • Answered customer questions and provided detailed product information.
  • Followed orders precisely for correct items, sizes and quantities.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Checked aisles for spills to complete quick clean-up.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Facilitated timely product rotation, ensuring freshness and minimizing waste.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Optimized the use of storage space by consolidating overstock items, creating a more organized backroom area.
  • Greeted store customers and discussed needs.
  • Supervised and trained new staff in performing census.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Stocked shelves to match planogram images and instructions.
  • Reduced out-of-stock instances through diligent monitoring of inventory levels and timely restocking efforts.
  • Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Stocked warehouse efficiently by comparing item numbers with storage locations.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Consistently lifted materials weighing as much as 75 pounds.
  • Participated in seasonal resets, rearranging store layouts according to planograms for improved customer navigation experiences.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Safely and securely loaded items to prevent damage during transport.
  • Increased efficiency of backroom operations by organizing incoming shipments for easy access and distribution.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Worked with customers to pack items according to specific desires and requirements.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Noted unsafe components inside packages and discussed concerns with supervisors.
  • Maintained stockroom records and generated reports for management.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Monitored raw material costs and fluctuations, sourced new suppliers and identified favorable opportunities.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Ensured accurate pricing of products through diligent label verification during stocking procedures.
  • Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Transported merchandise pallets to move in warehouse.
  • Coordinated efficient organization, palletizing and transportation of completed packages.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Completed inventory accounts to keep records current and promote accurate ordering.
  • Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
  • Sustained a visually appealing store environment by adhering to company guidelines for merchandise presentation and signage placement.
  • Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Maintained effective team member communication.
  • Kept work areas neat, clean and free from debris.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
  • Collaborated with team members to maintain well-stocked shelves during peak shopping hours for optimal customer experience.
  • Expedited the receiving process of new shipment arrivals through efficient unloading, sorting, and staging tasks.
  • Processed and packaged stock items for customer purchases.
  • Prepared and checked outbound shipments for accuracy.
  • Stocked designated items on shelves, end caps and displays.
  • Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
  • Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
  • Monitored inventory levels in stockrooms and alerted management to any discrepancies.
  • Assisted in training new employees on proper stocking techniques, enhancing overall team performance.
  • Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.

Boss

Dillingham Waste Management
09.2017 - 08.2021
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Passionate about learning and committed to continual improvement.
  • Gained strong leadership skills by managing projects from start to finish.
  • Worked well in a team setting, providing support and guidance.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Developed strong communication and organizational skills through working on group projects.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Provided professional services and support in a dynamic work environment.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Learned and adapted quickly to new technology and software applications.
  • Resolved problems, improved operations and provided exceptional service.
  • Pick up and empty out trash cans and dumpsters.
  • Coordinate with the city officials and Land Management to empty out the Waste Management trucks.
  • Coordinate with customers if they didn't have their trash cans out for pick up or upcoming holiday events.
  • Repair trucks and clean them out on a regular basis.
  • Report to the owner if any issues arose either with the trucks or customers.
  • File daily reports.
  • Deposit cash and checks into the bank on a regular basis.

Deli Manger

N&N Market
05.2011 - 08.2017
  • Created enticing deli displays that showcased featured products and attracted customers to the department.
  • Inventoried food products and associated materials on weekly basis.
  • Integrated service and team management strategies to boost business profits.
  • Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
  • Collaborated with store management to achieve overall operational goals, contributing to store success.
  • Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
  • Controlled expenses and boosted profitability by managing food and labor costs.
  • Set and oversaw weekly and special event menu plans.
  • Controlled food costs and managed inventory.
  • Monitored food inventory and supplies to prevent waste.
  • Increased deli sales by implementing innovative merchandising and promotional strategies.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
  • Monitored food preparation, production, and plating for quality control.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Worked effectively in fast-paced environments.

General Merchandise Manager

N&N Market
05.2011 - 08.2017
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Developed and implemented successful strategies to increase sales and profits.
  • Identified opportunities to reduce lead times and improve inventory management.
  • Collaborated with marketing team for prompt promotion of products.
  • Monitored inventory levels and avoided shortages with timely replenishment of stock.
  • Completed monthly profit and loss performance reports.
  • Scrutinized purchasing data to identify areas for improvement and cost savings.
  • Set and managed merchandise budgets to maximize profits and control expenses.
  • Facilitated resolution of vendor disputes and discrepancies.
  • Established and maintained accurate records of purchases, pricing and payment terms.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Improved store sales by implementing innovative merchandising strategies and optimizing product displays.
  • Interacted with customers to obtain feedback and drive satisfaction.
  • Reviewed and approved purchase orders and invoices for accuracy and completeness.
  • Reviewed customer feedback to identify trends and improve product selection.
  • Maintained a safe shopping environment by enforcing strict adherence to company policies regarding health, safety, and security measures.
  • Maintained updated product knowledge to successfully educate and advise customers.
  • Developed high-performing teams through effective hiring, ongoing coaching, and performance evaluations.
  • Analyzed sales data to identify trends and opportunities for growth within various product categories.
  • Developed and tracked metrics to measure supplier performance and cost savings.
  • Hired and trained purchasing staff to improve effectiveness of purchasing operations.
  • Reduced inventory shrinkage through meticulous tracking, frequent audits, and staff training on loss prevention techniques.
  • Generated reports on purchasing activities to support management decisions.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Gained strong leadership skills by managing projects from start to finish.
  • Identified issues, analyzed information and provided solutions to problems.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Organized and detail-oriented with a strong work ethic.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Worked flexible hours across night, weekend, and holiday shifts.

Front End Manager

N&N Market
05.2011 - 08.2017
  • Collaborated with other department managers to develop cross-functional initiatives, fostering a cohesive store environment.
  • Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Developed and implemented robust training and mentoring strategies.
  • Maximized store efficiency by regularly analyzing performance metrics and adjusting processes accordingly.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Coached employees through day-to-day work and complex problems.
  • Defined clear targets and objectives and communicated to other team members.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Oversaw cashier operations, bookkeeping, and security.
  • Created employee schedules to align coverage with forecasted demands.
  • Monitored cash drawers in 4 checkout stations to verify adequate cash supply.
  • Prepared weekly employee work schedules to meet operational needs.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Managed shelf inventory and customer-focused loss prevention strategies.
  • Evaluated employee performance and made recommendations for improvements.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Worked with security staff and law enforcement on shoplifting and vandalism response.
  • Provided excellent customer service in all interactions, modeling desired behaviors for staff and fostering a culture of continuous improvement.
  • Maintained strong customer relations and effective customer service standards.
  • Implemented successful training programs for new hires, resulting in faster onboarding and increased retention rates.
  • Established team priorities, maintained schedules and monitored performance.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Set high-performance expectations for employees during daily huddles, emphasizing the importance of teamwork towards achieving shared goals.
  • Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
  • Confirmed continual compliance with all applicable laws and regulations regarding store operations.
  • Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
  • Established strong partnerships with store management team, working closely to plan and execute seasonal promotions that exceeded sales targets.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Delivered services to customer locations within specific timeframes.
  • Worked effectively in fast-paced environments.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Learned and adapted quickly to new technology and software applications.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Resolved problems, improved operations and provided exceptional service.
  • Skilled at working independently and collaboratively in a team environment.

Education

GED -

Red Rock
Florence
07.2009

Skills

  • Quick Learner
  • Work Area Maintenance
  • Clear Communication
  • Order Filling
  • Proper Stacking and Storage
  • Staff Training
  • Report creation
  • Equipment Maintenance
  • Hand Truck Operation
  • Inventory Management
  • Cleaning and sanitizing
  • Dependable and reliable
  • Inventory Recordkeeping
  • Product restocking
  • Positive Attitude
  • Energetic and Outgoing
  • Shelving of products
  • Safe Lifting Procedures
  • Time Management
  • Stocking
  • Interdepartmental communication
  • Loading and unloading
  • Shipment Inspection
  • Data Entry
  • Product Transport
  • Shipment Processing
  • Paperwork Completion
  • Merchandise Rotation
  • Warehouse Safety
  • Goal Setting and Prioritization
  • Inventory Audits
  • Money Handling
  • Merchandising Techniques
  • Pallet Jack Operation
  • Product Merchandising
  • Inventory Replenishment
  • Order Receiving
  • Decision-Making
  • Cash Register Operations
  • Shipping procedures understanding
  • POS Systems
  • Security Monitoring
  • Order Fulfillment
  • Workplace Safety
  • Physical Stamina
  • Forklift safety and operation
  • Truck unloading
  • Friendly and Personable

Timeline

Grocery Stocker

Alaska Commercial Co.
01.2023 - 11.2023

Boss

Dillingham Waste Management
09.2017 - 08.2021

Deli Manger

N&N Market
05.2011 - 08.2017

General Merchandise Manager

N&N Market
05.2011 - 08.2017

Front End Manager

N&N Market
05.2011 - 08.2017

GED -

Red Rock

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