Norman Joya
The Bronx,NY
Summary
Experienced professional with a demonstrated history of working in the retail and customer service industry, seeking a challenging position that will utilize my skills and offer an opportunity for growth and advancement. Keen to showcase my own opinions, I aim to be results-driven and productive with others.
Overview
12
12
years of professional experience
Work History
ASSISTANT STORE MANAGER
NOHBLE
Bronx, NY
10.2017 - Current
- Ensure asset protection through a consistent level of customer service, education, and operational control.
- Protect the people and assets of the company by keeping watch for any threats, monitor surveillance equipment, and investigate security breaches, incidents, and other alarming behavior
- Controls traffic by directing employees.
- Manage budgets, maintain statistical and financial records, and monitor and achieve KPIs, and sales targets.
- Ensure compliance with the Company and all other legal legislation.
- Perform and train in all in-store duties, including but not limited to sales, security, cashier, stock, etc.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Requisitioned supplies or equipment for cleaning and maintenance duties.
- Cleaned building floors by sweeping, mopping or vacuuming.
MANAGER
A.S. MOBILE INC.
Bronx, USA
01.2013 - 12.2016
- Assisting customers and suggesting items based on their shopping needs
- Merchandising new products onto the sales floor
- Handle all currency and operate a point of sale system
- Conduct opening and closing procedures
- Manage the sales floor to ensure productivity between associates and sales
Education
High School Diploma -
Dewitt Clinton High School
Bronx, NY01.2013
Skills
- Keyboarding (60 WPM)
- Microsoft Office (Word, Excel & Powerpoint)
- Adobe Photoshop
- Google Spreadsheets
- ERPLY
- When I Work
- Shopify
- POS operation and math skills
- Customer Service
- Security Operations
- Effective Communication
- Time Management
- Team Leadership
- Adaptability
- Project management
- Decision making
- Problem solving
- Visual Merchandising
- Conflict Resolution
- Equipment maintenance
- Cleaning techniques
- Employee training
Languages
Spanish
Native/ Bilingual
Timeline
ASSISTANT STORE MANAGER
NOHBLE
10.2017 - Current
MANAGER
A.S. MOBILE INC.
01.2013 - 12.2016
High School Diploma -
Dewitt Clinton High School
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