Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Norman Leslie

Professional
Baltimore,MD

Summary

Dynamic professional with extensive experience at Rent A Center, excelling in team leadership and customer service resolution. Proven ability to enhance operational efficiency and ensure compliance adherence. Skilled in problem-solving and adept at managing complex customer interactions, consistently delivering exceptional results in fast-paced environments.

Overview

20
20
years of professional experience

Work History

Driver

Uber/Lyft
Baltimore, Maryland
08.2017 - Current
  • Navigated city streets efficiently to transport passengers safely and promptly.
  • Maintained vehicle cleanliness and functionality for optimal performance and safety.
  • Communicated effectively with passengers to ensure a pleasant travel experience.
  • Adapted to changing routes due to traffic conditions or passenger requests.
  • Ensured compliance with local transportation regulations and company policies.
  • Delivered goods and services to customers on time and in excellent condition.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
  • Picked up clients from specific locations to transport and drop off at destinations.

Unit Manager

Rent A Center Warehouse & Retail Store
Baltimore, Maryland
10.2005 - 08.2020
  • Managed daily operations in retail and warehouse environments.
  • Supervised staff to ensure adherence to company policies.
  • Trained new team members on safety and operational procedures.
  • Coordinated inventory management and stock replenishment processes.
  • Implemented efficient workflows to enhance productivity across teams.
  • Provided guidance, coaching, and mentoring to staff members.
  • Resolved complex customer service issues in a timely manner.

Education

Some College (No Degree) - Business Administration and Management

The Community College of Baltimore County
Catonsville, MD

Skills

  • Compliance adherence
  • Customer relationship management
  • Traffic regulation knowledge
  • Problem solving
  • Customer service resolution
  • Team leadership

Accomplishments

Top Performer Awards

Various awards for achieving and exceeding my budget.

With Uber/Lyft, thousands of 5 star rides.

Achieved Platinum status driver monthly.

Timeline

Driver

Uber/Lyft
08.2017 - Current

Unit Manager

Rent A Center Warehouse & Retail Store
10.2005 - 08.2020

Some College (No Degree) - Business Administration and Management

The Community College of Baltimore County

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