Norman Medina

• Hired, trained and supervised team of service staff members to meet business goals.
• Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
• Analyzed service reports to identify areas of improvement.
• Collaborated with sales teams to ensure timely completion of projects and high-quality workmanship.
• Collaborated with regional management to identify areas of improvement and discuss team needs.
• Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
• Met with customers to discuss service needs and develop effective and practical solutions.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

• Estimated fire sprinkler service for new and existing customers.

• Ordered material for approved proposals.

• Scheduled work to be completed with new and existing - customers.

• Collaborated with technicians how service was estimated and work to be completed.

• Communicated with customer to make sure there was a positive experience and quality of work upon completion.

• Answer emergency calls from new and existing customers (24/7).

• Answer emergency calls from technicians when in need of technical support (24/7).

• Arrived on site to provide technical support for technicians and or customers.

• Established strong relationships with new and existing customers.

• Assisted with overdue invoicing by respectful communication and site visits with new and existing customers.

• Established the Fire Sprinkler Service Division within SafeCare.
• Oversee the hiring and training of new technicians for testing, inspections, service, and new installations.
• Manage and review all timesheets; ensuring they coincide with service work orders.
• Compose all invoices involving service work orders and contracts.
• Produce estimates on all services and new installations.
• Manage all aspects of the sprinkler division, such as all inventory, purchases, scheduling, raises, bonus program, vehicle and tool expenses, and overhead costs.
• Maintain lasting customer relationships and continue to seek new customer growth.

• Performed fire sprinkler and private fire hydrant inspections.
• Collected service information during inspections and emergency calls.
• Estimated all service work to be scheduled and completed.
• Managed all customer relationships and new customer growth.

• Completed new sprinkler installations in commercial buildings.
• Managed emergency service calls.
• Performed fire sprinkler inspections.

• Performed above and below ground residential and commercial plumbing.
• Assisted with gas lines, air lines, and steam lines in commercial buildings.
• Handled new installation and 24 hour emergency calls.