Norman Musselman
Barre,Vermont
Summary
Adaptable cashier and sales associate with a focus on decision-making and organization. Experienced in training new staff and maintaining operational efficiency. Ready to leverage expertise in customer relations to drive repeat business.
Overview
2027
2027
years of professional experience
Work History
Cashier/Door Greeter
Wayside Restsursnt
Montpelier, VT
03.2024 - 03.2026
- Processed customer transactions accurately and efficiently using point-of-sale system.
- Maintained organized cash register area to enhance operational efficiency.
- Assisted customers with inquiries, ensuring positive dining experiences.
- Handled cash and credit card payments while balancing register at end of shifts.
- Trained new staff on register operation and customer service protocols.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Sales Associate
Freihoffer's Bakery Outlet
Barre, VT
10.2021 - 03.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained cleanliness and organization of sales floor to ensure optimal product visibility.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
- Collaborated with team members to manage inventory levels and restock shelves as needed.
- Demonstrated product knowledge to educate customers on promotions and new items available.
- Trained new staff on store procedures and customer service standards for consistency in operations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Personal Shopper
Walmart
Berlin, VT
- Provided personalized shopping assistance to customers, enhancing overall shopping experience.
- Utilized Walmart's inventory management system to track product availability and ensure timely selections.
- Resolved customer inquiries and concerns promptly, fostering positive relationships and repeat business.
- Assisted in training new staff on best practices for customer engagement and product knowledge.
- Ensured accuracy of order fulfillment by verifying selected items against customer requests before checkout.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Pharmacy Clerk
Wal-Mart Supercenter
Berlin, VT
- Assisted customers with medication inquiries and product recommendations.
- Processed prescription orders, verifying accuracy and compliance with regulations.
- Collaborated with pharmacists on medication management and customer service initiatives.
- Maintained cleanliness and organization in pharmacy area to promote efficiency.
- Utilized pharmacy software for order processing and inventory management tasks.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
- Confirmed customer information and insurance eligibility for prescriptions.
Overnight Stocker
Wal-Mart Supercenter
Berlin, VT
- Stocked shelves efficiently to ensure product availability and improve customer experience.
- Organized inventory in backroom, maintaining clear pathways and compliance with safety standards.
- Assisted in unloading delivery trucks, verifying incoming shipments against packing lists.
- Conducted regular inventory checks, identifying discrepancies and facilitating timely restocking efforts.
- Collaborated with team members to optimize layout for increased accessibility and visibility of products.
- Implemented best practices for product rotation, minimizing waste and ensuring freshness of goods.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
Medical Office Receptionist
Dr, Glenn Wheeler
Harrisburg, PA
- Managed front desk operations, ensuring efficient patient check-in and scheduling processes.
- Coordinated appointment scheduling using electronic health record systems to optimize daily workflow.
- Maintained accurate patient records, verifying insurance information and demographic data.
- Assisted patients with inquiries, providing clear information regarding services and procedures.
- Collaborated with medical staff to streamline communication between departments for improved patient care.
- Trained new receptionists on office protocols and software systems to ensure consistency in service delivery.
- Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
- Reviewed and sent medical records to other physicians upon request.
- Enhanced office efficiency by maintaining organized patient records and scheduling appointments accurately.
- Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
- Pulled charts and prepared for nurse and doctor assessment.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Supported administrative tasks such as filing, data entry, and document preparation for medical professionals.
- Assisted in inventory management for office supplies, ensuring adequate stock levels were maintained at all times.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting privacy rights.
- Aided with prescription refill requests.
- Kept patients' appointments on schedule by informing provider of patient's arrival and any delays.
- Coordinated referrals for specialist consultations, ensuring timely appointments and proper documentation transfer between providers.
- Received, recorded and filed medical payments by check, cash, and credit card.
Education
Bachelor of Science - History And Religion
Milligan College
Milligan College TN06-1977
High School Diploma -
Bloomsburg Area High School
Bloomsburg, PA06-1973
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Customer relations
- Flexible schedule
- Upbeat and outgoing attitude
- Payment processing
Timeline
Cashier/Door Greeter
Wayside Restsursnt
03.2024 - 03.2026
Sales Associate
Freihoffer's Bakery Outlet
10.2021 - 03.2024
Personal Shopper
Walmart
Pharmacy Clerk
Wal-Mart Supercenter
Overnight Stocker
Wal-Mart Supercenter
Medical Office Receptionist
Dr, Glenn Wheeler
Bachelor of Science - History And Religion
Milligan College
High School Diploma -
Bloomsburg Area High School